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Front Desk Manager
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Front Desk Supervisor
2 months ago
- Experience in ChoiceADVANTAGE or SkyTouch Hotel program is mandatory
- Handling Groups sales and Marketing
- Credit Card balancing
- Guest Review and feedbacks
- Dealing with Guest Complains and concerns
- Accepting payment for all guests' accounts both at the time of registration and at checkout
- Departure duties including friendly and efficient checkout of guests as well as expressing desire for return business
- Posting miscellaneous charges as requested
- Answering guest inquires in a timely and accurate manner
- Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
- Handling guest complaints and comments in a professional manner and providing the follow up required with co-workers and leaders
- Being aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions
- Pre-arrival duties including blocking rooms with respect to special requests, loyalty member guests and large room types
- Clear and concise pass-on communication with all associates coming on to the next shifts.
- Any other duties as assigned
QUALIFICATIONS:
- Excellent interpersonal and communication skills when dealing with guests both internally and externally.
- Must have a genuine hospitality ‘gene’ and a passion for service excellence.
- Demonstrated professional telephone manners.
- Excellent organizational and time management skills and the ability to work under pressure.
- Ability to work independently with minimal supervision as well as cooperatively within a team setting.
- Must provide a high standard of customer service.
- Attention to detail.
- Previous Front Desk Supervisor experience is must
- Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.
Job Types: Full-time, Permanent
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Application question(s):
- Experience in ChoiceADVANTAGE or SkyTouch Hotel is mandatory
Education:
- Secondary School (preferred)
Experience:
- Supervising: 2 years (required)
Work Location: In person
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