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Front Desk Supervisor

2 months ago


Niagara Falls Ontario CG, Ontario, Canada River Rapids Inn Full time
  • Experience in ChoiceADVANTAGE or SkyTouch Hotel program is mandatory
  • Handling Groups sales and Marketing
  • Credit Card balancing
  • Guest Review and feedbacks
  • Dealing with Guest Complains and concerns
  • Accepting payment for all guests' accounts both at the time of registration and at checkout
  • Departure duties including friendly and efficient checkout of guests as well as expressing desire for return business
  • Posting miscellaneous charges as requested
  • Answering guest inquires in a timely and accurate manner
  • Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
  • Handling guest complaints and comments in a professional manner and providing the follow up required with co-workers and leaders
  • Being aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions
  • Pre-arrival duties including blocking rooms with respect to special requests, loyalty member guests and large room types
  • Clear and concise pass-on communication with all associates coming on to the next shifts.
  • Any other duties as assigned

QUALIFICATIONS:

  • Excellent interpersonal and communication skills when dealing with guests both internally and externally.
  • Must have a genuine hospitality ‘gene’ and a passion for service excellence.
  • Demonstrated professional telephone manners.
  • Excellent organizational and time management skills and the ability to work under pressure.
  • Ability to work independently with minimal supervision as well as cooperatively within a team setting.
  • Must provide a high standard of customer service.
  • Attention to detail.
  • Previous Front Desk Supervisor experience is must
  • Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.

Job Types: Full-time, Permanent

Job Type: Full-time

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Vision care

Schedule:

  • 8 hour shift
  • Holidays
  • Weekends as needed

Application question(s):

  • Experience in ChoiceADVANTAGE or SkyTouch Hotel is mandatory

Education:

  • Secondary School (preferred)

Experience:

  • Supervising: 2 years (required)

Work Location: In person

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