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Customer Service Associate – Customer Service Representative

1 month ago

Fenelon Falls Ontario KV, Kawartha Lakes, Canada Canadian Tire Corporation Ltd Full time
Customer Service Associate - Customer Service Representative
  • Type : Fulltime
  • Location : Fenelon Falls On

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you

Job summary

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.

Benefits:

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that”s involved in the community
• Working for a locally owned business
• And much more

Responsibilities:

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Customer service experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to operate cash register (asset)

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.

Apply for this job

Full Name *

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Are you legally eligible to work in Canada? *
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Do you meet the minimum age required by law to work in this province? *
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Successful completion of a criminal background check, credit check and/or employment reference check may be a requirement for this job role. Are you in agreement with this requirement? *
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What type of employment arrangement are you seeking? *
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Indicate your availability to work (select all that apply): *
Weekdays (Mon-Fri)Evenings (5pm-onwards)Weekends (Sat-Sun)

Have you previously been employed with Canadian Tire? *
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If you are currently employed at Canadian Tire, does your Associate Dealer know you are applying to other locations/positions? *
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