IT Technical Support Assistant

1 month ago


Cutler Ontario, Algoma, Canada Maamwesying North Shore Community Health Services Inc Full time

Who you are? You are highly motivated in sharing your interest in the Health Field enabling you to work in a team environment. Acknowledging the Seven Grandfather Teachings in your work to build relationships. In addition, you have the ability to draw on your own knowledge and life skills to support and maintain efficient operational functions, with a positive outlook.

Who we are? We are a leader in First Nation Health. Our foundation is Indigenous Health in Indigenous Hands. We provide accessible, quality, culturally safe and holistic health care that supports and enhances the wellness of individuals, families, and communities. We work with our 11 First Nation community partners in the provision of primary health care, traditional healing, mental wellness and addictions, home and community support services and health promotion services. We have recently been approved as the first Indigenous Lead Ontario Health Team by the Ministry of Health.

The opportunity: The IT Technical Support Assistant will work under the supervision of the IT Technical Support Advisor to assist in providing a broad range of technical support services. The IT Technical Support Assistant will help to configure, install, and maintain hardware and software programs, and assist with upgrades and integrations. They help with security issues and provide repair and troubleshooting support. Strict adherence to the Confidentiality Policy of Maamwesying North Shore Community Health Services is a critical element to the position.

What you need to bring with you:

  1. Post-secondary degree or diploma in computer science or information technology or health administration/science with complementing courses in computer programming, design, and application.
  2. IT certification is an asset.
  3. Experience with inventory management systems including but not limited to vehicles, office/computer equipment, and supplies.
  4. Knowledge of, and experience with setting up and troubleshooting of hardware (laptops, video conferencing systems, mobile phones, etc.).
  5. Experience with information management systems and the collection and analysis of statistical data.
  6. Knowledge and proficiency in the use of computer systems including stand-alone personal computers and linkages within a network environment.
  7. Knowledge of trends and issues in IT infrastructure, broadband access, and related IT products and services.
  8. Excellent oral and written communication skills.
  9. A natural problem solver and critical thinker.
  10. Fluent in a variety of programming languages, software, and systems.
  11. Demonstrated leadership and computer literacy skills.
  12. A clear criminal reference check is a condition of employment.
  13. Must possess a valid driver’s license and have access to a reliable vehicle.

What to expect? Given the traditional practices of Indigenous people, from time-to-time exposure to smoke from the burning of sacred medicines such as tobacco, sweet grass, sage, or cedar may occur. Accommodations for the disabled will be available upon request. An offer of employment will be conditional upon an acceptable vulnerable sector police records check. Hiring of Indigenous People will be given preference, as allowed under Section 14 of the Ontario Human Rights Code – Special Programs.

Qualified individuals are invited to submit a cover letter along with a current resume, certificates, diplomas, along with three current work-related references to BambooHR Link. Please ensure that “IT Technical Support Assistant” appears in the subject line. Below is the link to apply directly to our organization.

Thank you to all applicants; however, only those selected for an interview will be contacted.

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