Ecommerce Sales Administrator

3 weeks ago

Pickering Ontario, Durham region, Canada The Lenbrook Group of Companies Full time

For more than 40 years Lenbrook has been a leader in the manufacturing of high-end audio and distribution of specialty consumer brands. We are the owner of three brands within the Consumer Electronics space, covering "online-ready" categories such as multi-room streaming, powered speakers, and headphones amongst other more traditional audio products. In addition, we distribute Tivoli Audio, BLOK HiFi furniture and Roksan electronics in the Canadian market. Lenbrook believes in rewarding outstanding work, developing employees’ careers and building long-term relationships with our customers. It’s fun, supportive, competitive and a great place to grow your career.

E-Commerce represents one of the key areas of growth for Lenbrook, and so we are looking for motivated and enthusiastic individuals to join this expanding team. The ideal applicant would enjoy the challenge of working in a fast-paced environment. They will be a self-starter, self-motivated, strategic thinker, who can successfully balance multiple tasks and deadlines. The primary goal of this position is to help support the sales efforts of our e-commerce team by entering orders, processing returns and answering customer queries. This role has excellent opportunity for growth and advancement and reports to the Vice President, Channel Development.

What your day consists of:

  • Accurate and timely handling of orders
  • Effective handling of emails and phone calls with end customers, internal tech support, and operations teams
  • Focused account management of select key authorized Amazon 3P partners including forecasting and inventory management / allocation
  • Working with the sales team to help maintain strong customer relationships, providing proactive service, including outbound calls, follow-up, and support, sometimes outside of regular 9-5 business hours.
  • Monitoring prompt turnaround – from order entry to outbound shipments, working closely with the E-Commerce Account Executives, Distribution services and Tech Support team, communicating with both customers and internal staff depending on the shipment destination.
  • Managing inventory levels, working with the internal team on supply planning, forecasting, and managing RTVs
  • Maintaining accurate product and pricing files and databases, as well as related on-line Customer databases
  • Processing warranty return authorizations and claims on a timely basis within the appropriate policies
  • Participating in quarterly physical inventory counts.
  • Other duties, as assigned, such as providing occasional back-up to other Sales Administrators on the team

What you bring to the team….

· Minimum of 2+ years of experience in a fast-paced, e-commerce business

· Hands-on experience in managing and maintaining e-commerce websites/portals including Amazon

· Strong knowledge of the e-commerce space, including creating listings and managing sponsored ads

· Familiarity with e-commerce tools such as Shopify, Magento, or WooCommerce.

· Proactive, responsible, self-motivated, and organized team player

· Excellent verbal/written communication skills

· Extended hours required occasionally – month end, inventory count etc.

· Strong keyboarding skills with proficiency in Word, Excel and Outlook

· Attention to detail and ability to work under pressure a must

· Bilingual (French) skills would be an asset


In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005 and Lenbrook’s Accommodation Policy, accommodation will be provided in all parts of the hiring process. Please make any such needs known in advance. We are an equal opportunity employer committed to providing a diverse environment.

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