Sr. Technical Writer

4 weeks ago

Toronto Ontario, Ontario, Canada Raise Full time

Target Start Date: June 3, 2024

Duration: 4 months

Remote/Hybrid: Hybrid-The hybrid arrangement is for one day in the office (Wednesdays), and the third Friday of each month.


Interview Process: one round of interviews, will be a panel interview with 2 PMs and 1 consultant

Timelines: asap – the group will block a chunk of time on Friday the 24th to interview. They are prepared to make the hiring decisions that day


Team Size? Huge team -that workstream is technology, business etc. with 6 PMs Selling points of the position: well managed team, lots of support and training, able to transition into program Who Will the Candidate Be Working with on a Daily Basis? PM’s consultants, other writers How many years of experience? 8-10 years of experience preferred


Daily Duties:

Support the development of documentation needs for client-facing employees in Banking Centres, Contact Centres, and employees in operations teams such as Retail Operations and INTRIA to deliver on Knowledge Management’s mandate “To make it easy for employees to seek, understand and act on information to do their jobs”.


Responsibilities:

Design, write, edit and maintain documentation for frontline and back-office roles

• Analyzes the impact and effectiveness of communications suitable to all audiences

• Write new and maintain existing content to support call centres, banking centres, and back-office operations nationally:

o Procedure, process, policy and product information

o Standards and guidelines

o Legal disclosures and guidelines

o Sales campaigns

o Communications

• Ensures that the information is clear, logical, accurate and complete, following plain language, style guide and accessibility standards

• Consults and coordinates needs assessment and documentation review sessions with submitters to ensure documentation solution achieves end user and business needs

• Communicates effectively with business partners to ensure the correctness and effectiveness of content

• Recommends documentation solutions that utilize industry leading design practices for the intranet, including content reuse, search, plain language and design

• Adheres to all metadata and AI writing requirements with KC content

Must Have Requirement:

  • FI experience to understand procedures
  • 8 years' experience
  • Experience in creating documentation for a technical audience
  • Tech savvy – understand technology
  • Excellent writing, editing, and communication skills


Nice to Have:

  • MS Office and SharePoint

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