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Gaming Operations Manager

3 months ago

Lethbridge Alberta NJ, Alberta, Canada PURE Canadian Gaming Full time
Title: Gaming Operations Manager (Table Games, Poker, Slots)

Location: PURE Casino Lethbridge

Relocation assistance available to successful candidate.

Reports To: General Manager

Summary

PURE Canadian Gaming values team member development and believes that top talent can excel when given the opportunity.

This role is a transitional role designed to reward effective performance with further career progression opportunities, incorporating technical expertise, culture leadership, communication and accountability.

Based on set objectives, the Gaming Operations Manager effectively manages and leads table games, slots and other departments as assigned to achieve and maintain a high level of stability, job performance, compliance, and exceptional customer service. The Gaming Operations Manager assumes responsibility in the absence of the property leader as directed.

Key Responsibilities

  1. Table Games, Poker and Slots Department performance and meeting budgeted profitability.
  2. Marketing Execution.
  3. Thought Leadership & Culture – Leads PURE Culture through execution of Values & Service.
  4. Communication & Accountability.
  5. Coaching and Development of direct reports and teams.
  6. Stepping Stone Development Role leading to greater responsibility & opportunity.
PURE Values

  1. EXCELLENCE - We present ourselves, products & environments at an excellent level. Our high standards are carefully designed to exceed expectations and create delight & loyalty.
  2. TEAM WORK – We willingly share our time, people, energy, information and resources. Corporate, properties and departments communicate and collaborate freely to get the job done.
  3. OWNERSHIP – We treat our guests, each other and our facilities with the care and concern of a business owner. Engaged employees contribute energy, ideas, and feedback that help us grow and improve the business.
  4. RESPECT – Guests, team members, regulators, and suppliers should all feel welcome, valued, comfortable, and safe at our locations. We hire the best and strive to include everyone in our success.
Core Competencies

  1. Leadership.
  2. Collaboration.
  3. Gaming Compliance.
  4. Customer Service.
  5. Critical Decision Making and Judgement.
  6. Communication.
Job Requirement Detail

  1. Demonstrates and leads PURE’s Values and Service.
  2. Effectively manages and leads team members in Table Games, Poker & Slots Departments to achieve and maintain a high level of job performance and exceptional customer service.
  3. Cross-departmental teamwork, communication & co-operation.
  4. Assess and recommend Staff development and training.
  5. Oversees and participates as required in the recruitment process.
  6. Uses effective time management skills and ensures adequate staffing levels to meet business needs.
  7. Ensures the casino is operated in accordance with the AGLC Casino Terms and Conditions.
  8. Builds strong working relationships with Advisors, Charity Workers, and Volunteers.
  9. Builds and maintains relationships with AGLC, local authorities, internal and external partners.
  10. Oversees execution of policies and procedures for storage and security of all gaming assets.
  11. Oversees reporting of any error or procedural irregularities in games operation to the appropriate persons.
  12. Oversees efficient operations.
  13. Is a role model for employees; drives teamwork, employee morale, motivation, and open communication.
  14. Additional duties or responsibilities as required.
Candidate Requirements

  1. Post-secondary education in business is an asset.
  2. Minimum 3 years of gaming experience as a Games Manager, Slot Manager or equivalent.
  3. Demonstrated understanding of overall casino operations.
  4. Demonstrated knowledge of AGLC Terms and Conditions.
  5. Proven leadership skills and business acumen.
  6. Working knowledge with Microsoft Office, spreadsheets, email, Internet navigation, and presentation software.
  7. Excellent verbal and written communication skills.
  8. Exemplary customer service skills.
Work Conditions

  1. Stand, sit, or walk for an extended period or for an entire work shift.
  2. Must be available to work all shifts including evenings, weekends, and holidays.
  3. Must be able to work in a fast-paced casino environment.
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