Department Manager

3 weeks ago

Canada, CA Mark's Work Wearhouse Ltd. Full time
  • Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
  • Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
  • Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
  • Support the customer experience through timely processing and movement of inventory to the salesfloor.

Operations

  • Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
  • Manage scheduling and follow up of execution on shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
  • Assists in preparation and execution of annual inventories.
  • Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.
  • Assumes responsibility for all operations of the store in the absence of the Store Manager.

Training

  • Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
  • Creates and communicates execution of Daily Game Plan for operations activities.
  • Communicates in a clear and concise manner to team, leading effective Shift Starter meetings/coaching sessions.
  • Follows up with the team to complete required training within timeframes.

Leadership

  • Acts as a brand ambassador by promoting brands and culture.
  • Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
  • Maintain Mark’s performance management expectations including progressive discipline where necessary.
  • Follows the disciplinary process consistently and impartially.
  • Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

What you’ll bring

  • Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
  • Proven ability to build and manage a daily, weekly plan for the department and store.
  • Exceptional communication skills and organizational skills.
  • Superior training and mentoring skills.
  • 3-5 years retail experience required.
  • High energy, enthusiasm, and a drive to succeed.
  • Basic computer skills required.
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