Department Manager

3 weeks ago

Canada, CA FGL Sports Ltd. Part time

Pro Hockey Life is proud to be the world's largest hockey centric retailer. Hockey, our national passion, is a way of life for so many Canadians. Whether played in backyards, highly competitive leagues or enjoyed simply by following your favorite team, it is an integral part of our everyday lives. We love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our surrounding communities. At Pro Hockey Life, we spark possibilities through teamwork — and we would love to see you in our starting line-up.

What you will do

  1. Customer Service:
    • Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.
    • Ensure floor plan is a fully accessible and easily shoppable experience.
    • Execute and maintain PHL pricing and promotion strategies.
    • Ensure Staff Onboarding is delivered to the company’s expectation.
    • Become an Ambassador of Canadian Tire’s Triangle Rewards Program.
    • Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.
  2. Store Operations:
    • Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards.
    • Effectively utilizes all store operating initiatives and directives according to required timelines.
    • Establishes plan and follows up on execution of weekly price changes and department POP.
    • Establish efficient process to maintain product flow from the warehouse onto the sales floor.
    • Complete weekly price sweeps and pricing audits to ensure 100% compliance with PHL audit.
    • Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.
  3. Training:
    • Coach and develop store staff through setting expectations, communication, coaching, feedback, and ongoing support.
    • Follow up to ensure execution of Weekly Plans for the store.
    • Create development plans and conduct annual appraisals for Part Time staff members; support and coach to improve any performance gaps.
    • Communicate in a clear and concise manner; leading effective Huddles / Meetings / Coaching sessions.
    • Ensure PHL staff have understanding of department maintenance standards and general merchandising.
    • Provide resolution for all customer concerns.
  4. Leadership:
    • Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.
    • Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
    • Promotes and maintains a positive and motivating work environment.
    • Provides mentorship to teams and influences continuous growth.
    • Sponsors encourage to support community engagement efforts.

What you bring

  • Proven Leader and Mentor.
  • Proven ability to build and manage daily store execution plan.
  • Organized individual with understanding of compliance management.
  • Superior training and coaching skills.
  • High energy, enthusiastic individual who is driven to succeed.
  • Previous retail management experience an asset.

What you’ll get

  • Flexible Scheduling.
  • Benefits and Savings Options.
  • First Class Training Platforms.
  • Employee Resource Groups.
  • Jumpstart Charities.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

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