Manager, Service Department

2 weeks ago


LaSalle Quebec, Montréal, Canada LES SERVICES MULTIPORTE INC. Full time

Are you looking for a job that is stable, stimulating, and versatile while being part of a dynamic team? Join our company We are looking to fulfill the position of Service Manager for our department of commercial and industrial garage doors. Task description:- Plan, organize and manage all service calls as well as service department personnel;- Efficient distribution and planning of service calls and routes between different teams;- Verification and follow-up of work orders;- Order and manage replacement parts to carry out the work;- Manage the execution of the work in progress;- Schedule work upon receipt of replacement parts;- Preparation of quotations;- Enforce department policies;- Effective communication with the sales and accounting departments;- Building and maintaining healthy relationships with employees;- Management of customer service calls.Requirements:- Bilingual: French and English (written and spoken);- Basic knowledge of software such as Word/Excel/Outlook, proficient with computer. Candidate profile:- Customer service experience;- Employee management experience;- Customer oriented;- Team player (good communication/support);- Effective time management (multitasking);- Good communicator;- Good leadership skills;- Resourceful, autonomous;- Good judgement skills;- Mechanical skills an asset;- Detailed oriented and capacity to work in a fast pace environment.*Salary to be discussed based on experience.Work schedule: Monday to Friday, 8am to 5pm.* Immigration sponsorship not offered.



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