Service Manager

3 weeks ago


Richmond British Columbia BA, Greater Vancouver, Canada Robert Half Full time

We are partnering with a leading company in the construction sector to find a Service Advisor to oversee their service department, manage after-sales relationships, and ensure high customer satisfaction. This role is ideal for someone with strong leadership, customer service expertise, and technical knowledge in service operations.

Key Responsibilities:

  • Team Leadership: Manage and support a team of service technicians, ensuring high-quality service delivery.
  • Customer Relations: Act as the main point of contact for after-sales clients, addressing inquiries and resolving service issues.
  • Quotations & Estimates: Provide accurate estimates and quotes for service jobs and installations.
  • Service Prioritization: Ensure service requests are managed based on customer priority.
  • Quality & Process Improvement: Implement service standards and seek opportunities to enhance operational efficiency.

What You Bring:

  • Proven leadership experience in a service-based role.
  • Strong customer service and relationship management skills.
  • Excellent problem-solving and organizational abilities.
  • Proficiency in MS Office, file-sharing software, and service management tools.
  • Knowledge of construction drawings, integrated security systems (CCTV, access control), and telecommunications networks is a plus.


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