Ocean Import Pricing Analyst/ Transport International

4 weeks ago

Montreal Quebec GF, CA Expeditors Full time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
Job Description

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

KEY RESPONSIBILITIES:
  1. Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
  2. Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
  3. Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
  4. Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
  5. Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
  6. Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
  7. Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Responsibilities:
  • Quotes: In conjunction with Ocean Import Manager, create quotes for Import operations. Meet deadlines set by customers and sales/retention on responding to pricing requests. Track and report the results of quotes by maintaining and updating the Quoting in the Database (Quoting Power BI or another system).
  • Analysis of Rates: Review and analyze carrier rates. Review feedback from sales/retention and customers on rate competitiveness. In conjunction with Ocean Import Manager, work with carriers to keep rates fresh and competitive.
  • Rate & Surcharge Maintenance: Maintain rate databases updated. Maintain and distribute information about increases and changes on the market. Follow up and revise the expiring rate agreements and contracts.
  • General Support: Provide general support for sales/retention on air pricing. Provide other general pricing support as specified by the network. Provide support to operational team on approval of quotes from customers. Provide support to operational team on the registration of rates on ATS and with the carrier. Provide support to operational team on the compliance of Expeditors policies.

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Qualifications

Knowledge:
• A good understanding of Expeditors’ Products and Services.
• Understanding freight forwarder industry in special Ocean Import Product.
• Understanding of ocean documentation process a plus.
• Hazardous Materials certification (optional).

Skills:
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Very detail oriented.
• Ability to manage multiple deadlines and projects.
• Capability to negotiate with suppliers.
• Analysis of data.
• Pro-active, strong organizational skills.
• Good Microsoft Office and computer skills.
• Fluent in English and French.

Behaviours:
• Positive and willing to help attitude.

TRAINING AND QUALIFICATIONS:
Training Requirements:
• Meet company standards of 52 hours training per year, including as needed management/leadership training.
Education and Experience:
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.

--------------------------------------------------------------------------------------------------------------

Additional Information

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life Insurance
  • RRSP Retirement Savings Plan
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
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