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Site Operations Manager

3 months ago

Vancouver British Columbia, British Columbia, Canada Experis Canada Full time

Major Responsibilities:

• Establish and maintain high levels of Customer Satisfaction.

• Coordinates & completes the tasks/ functions of the contracted services at client location to meet requirements

• Coordinates employee training.

• Receive and submit 3rd Party orders to Vendors.

• Implements and supports Critical Processes such as Client Accounts Procedures Manual, (CAPM) and the Onsite Security Assessment Program

• Communicate with day-to-day account key contacts and 3rd Party providers

• Coordinates and leads internal team meetings and attends operations staff and/or Client meetings (Quarterly Business Reviews, Monthly Business Review).

• Measures customer satisfaction through surveys or tools.


Qualifications:

• Proficient in Microsoft Office Suite (Outlook, MS Word, Excel, PowerPoint)

• Able to provide lead and guide peers and team members (i.e., work well with others)

• Experience working in the printing industry

• Problem resolution and escalation management skills.

• Excellent verbal and written business communications.

• Able to lift and move up to 50 pounds.

• Able to work with cross-functional teams.

• Able to work with minimal supervision.

• Ability to handle multiple tasks, organize, and work to scheduled delivery of output.

• Experienced in coordinating workflows within high volume print production and mailroom operations to include complex environments.