Human Resources Director

DIRECTOR, HUMAN RESOURCES

WHO WE ARE

Greenstone Financial Services was founded in 2007 and quickly become a leading distributor of direct-to-consumer insurance solutions in Australia, New Zealand and now Canada. Backed by majority shareholders Ontario Teacher’s Pension Plan (OTPP) and Caisse de Dépôt et Placement du Québec (CDPQ), we've expanded into the Canadian market, introducing affordable, high-quality insurance products.

Our commitment to data-driven decision-making and a continually evolving product offering reflects our dedication to meeting the ever-changing needs of our customers. Renowned for award-winning customer service, we leverage technology and analytics to design, administer, market, and distribute a variety of insurance products in collaboration with the world’s most trusted underwriters.

Greenstone’s core values help define a culture that supports our employees, our customers, and our trusted partners. We truly care about making a positive impact on our community, through the products we distribute and by forging partnerships with like-minded people and organizations.

By valuing diversity, we derive strength from the team that represents us, and foster a supportive and collaborative environment that celebrates success by rewarding and recognizing excellence. Every day we strive to be an employer of choice by offering an attractive range of employee incentives and benefits. We invest in our people through ongoing learning and development programs to help them grow with us.

PURPOSE OF THE ROLE

The Director, Human Resources provides strategic & operational support for a wide variety of human resource functions including talent acquisition, on-boarding, employee relations, performance management, payroll, learning & development and work health and safety. The HR Director coaches & advises leaders and employees in HR practices including policies and procedures and other related legal and regulatory subjects. They also develop HR strategies, policy & procedures as well as ensure the organization is meeting the required standards (legal restrictions, business goals and employee retention).

KEY ACCOUNTABILITIES

The following aspects of this role are indicative only and in no way limit the Company in allocating additional accountabilities (specific tasks, projects or related activities) to the employee, within the scope of the employee’s level of competence, experience, knowledge and qualification.

BUSINESS PARTNERING – HR

• Responsible for overseeing the HR department at GFSC – including payroll, benefits, learning & development and talent acquisition functions.
• Adapt and implement global HR strategies & systems (across Remuneration, TA, L&D, Payroll and HRBP, Reporting & Analytics), policies, guidelines and HR Calendar events to fit local needs with Vice President Operations.
• Lead and manage day to day HR operations within the Country including performance management (annual review cycle, grievances, poor performance), recruitment, learning & development, payroll.
• Manage local HR Team team performance and engagement.
• Foster the global organizational culture that promotes employee engagement, diversity, and inclusion.
• Provide regular reports and insights to VP Operations & GM HR in relation to performance, trends, areas for concern and improvement.
• Overseeing all HR operations and ensuring compliance.
• Overseeing hiring, training and retention practices .
• Overseeing employee benefits programs and implementing changes/enhancements.
• Developing a culture that fits the business model for growth.
• Provide day to day support in the delivery of various HR projects and initiatives, being a key partner in designing, documenting, communicating and implementing processes, procedures, and programs to support the human resources needs of the business and the strategic initiatives of the organization.
• Establish effective working relationships and business partnerships based on trust, experience, and credibility with all employees.
• Develop and implement HR policies in line with relevant legislation.
• Provide advice and guidance and support to leaders on handling employee questions, assist with issue resolution of employee complaints and requests that pertain to workplace policies, allegations of wrongdoing, and general terms and conditions of employment.
• Provide advice and guidance to leaders in handling employee performance issues including decisions around disciplinary action and review of any related documentation prior to meeting with employee.
• Work with leaders to implement annual performance reviews, talent management strategies and salary reviews.
• Ensure compliance of remuneration related activities are in line with the overall group remuneration framework.
• Participate on industry working groups and community of interest forums to maintain knowledge of current and future trends and changes in labour relations; communicates this information to identify processes and interpretations requiring reconsideration or review.

RECRUITMENT

• Oversee Talent Acquisition in the end-to-end recruitment and selection process, including the onboarding process in line with Policy, in conjunction with our recruitment partners and business leaders
• Partner with key business leaders to direct the undertaking of all recruitment activities across the organization.
• Ensure the recruitment process delivers a great candidate experience to all candidates, successful and not successful.
• Ensure best practice recruitment practices are being used as part of the sourcing process.
• Monitor agreed measures to ensure the effectiveness of resourcing

PAYROLL

• Manage the relationship between ADP and GFSC and any future partnerships.
• Ensure all information is provided to ADP by due dates with complete accuracy.
• Collaborate with the Financial Controller to ensure Payroll runs smoothly and approved on time and all reporting in regards to general ledger and payroll taxes are managed and paid within legislative guidelines.

LEARNING AND DEVELOPMENT

• Act as a guide and oversee the Learning & Development function.
• Coach & guide leaders on effective individual development plans in collaboration with the Learning & Development Specialist.

WORK HEALTH & SAFETY

• Ensure Health & Safety standards are implemented, monitored and in line with relevant legislation.
• Work to ensure return to work programs are managed and administered effectively.

ADMINISTRATION

• Manage HR cost in line with allocated budget in Canada.
• Ensure that all HR related content on the Shine Hub is maintained and updated when required.
• Oversee all aspects of end-to-end HR administration, including employee communications, employee status changes and performance management.
• Manage all immigration issues (visa and green card sponsorship, visa requests, etc.) for respective client groups.

POSITION REQUIREMENTS

Essential

• Tertiary level qualification (e.g., bachelor’s degree) in a relevant people-oriented discipline
• Strong HR experience (typically in excess of 10+ years) in providing Human Resources Business Partnering in startup & fast paced organizations
• 5+ years management experience
• CHRL or CHRE designation
• Demonstrated experience in providing human resources support and guidance across a diverse workforce
• Previous experience in providing support to employees employed pursuant to industrial instruments (i.e., Employment Standards, Awards and Enterprise Agreements)
• Proven experience in managing project tasks including preparing project briefs, developing scope documents, cost and budget management
• Excellent communication skills across all levels
• Effectively manage interpersonal relationships at all levels in a commercial environment
• Experience in negotiation, handling conflict and confrontation, and facilitating resolution and de-escalation
• Proven experience of business communication, writing skills, including briefing notes and reports
• Experience of developing strategy and implementation plans
• Proven ability to manage a variety of tasks with changing priorities, dealing with complexity and uncertainty and supporting leaders across the organization
• Previous experience/exposure with overseeing the payroll function in an organization

Desirable

• Experience in the financial services industry
• Experience in a call centre environment
• Experience with ADP payroll software and Ceridian Dayforce product
• Experience working in a global matrixed organization

Benefits we offer:

• Funded Induction product training and on-going coaching and support
• Competitive allotment of vacation leave and sick days
• Hybrid role (3 days in office 2 days working-from-home)
• 100% employer paid health benefits
• Health spending account
• Parental leave top-up
• RRSP matching
• Growth opportunities
• Will pay for memberships and renewals/ongoing licensing costs for relevant provinces
• Free weekly lunches and more

Only qualified candidates will be contacted. Accommodations for disabilities are available if requested during the application, interview and assessment process