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Talent Acquisition Manager
3 months ago
About Us
We are AMS. We are a talent solutions business. Working with clients across the globe, we have learnt what it takes to build a high performing employer. It starts with talent; sourcing, selecting and keeping the right people in the right jobs. To do this well, you need unmatched expertise in digital innovation, and a deep understanding of the complex needs of the talent you are seeking to engage - whether that talent is external to your business or already inside it. Taking a holistic approach to the HR value chain and to attracting and retaining a world class workforce enables business success. 10,000+ experts, across 120+ countries, speaking more than 50 languages, delivering projects for the world's most admired companies. We are AMS. This is what we do. Talent is our world.
We are currently hiring a Talent Acquisition Manager - Sourcing to support our client.
The Role
The Manager, Sourcing will be responsible for the sourcing delivery and operational leadership of Team Leaders for one large regional complex solution or multiple regional sourcing teams. They will support the Senior Manager/Head of Sourcing in driving the achievement of the function's commercial and people strategy; managing their teams to fulfil all contractually agreed service and quality thresholds.
You'll work with your Team Leaders to ensure that your team have the tools, training, and support that they need to attract, find, and engage great talents. You'll be responsible for ensuring that your team partner with candidates, recruiters, and hiring managers - providing feedback, insight, and advice, delivering an experience that is authentic, engaging, and professional.
Working as a trusted partner with Client Services Leadership team, they will act as the primary point of escalation for any day-to-day operational issues. They will be responsible for reporting performance and progress of all client accounts in accordance with the agreed governance arrangements.
This is a hybrid role working at our office based in Downtown Toronto (King & University).
Key Accountabilities
In Sourcing, we are committed to setting you up for success by giving you clear goals together with the training, development and support that is needed to achieve them.
Leadership
- Execute people strategy across team span focussing on hiring, development, wellbeing, engagement, and retention
- Leading, coaching, and developing direct reports (Team Leaders) with a clear focus on tangible outcomes, talent development and provision of destination career pathways
- Team 121's, Coaching and Development Sessions
- Team Meetings & Engagement Activity inc. All Hands
- Skip level meetings with sourcing team member
- Input into and conduct Talent Review Meetings each Quarter with a focus on talent development and mobility across broader teams & COE
- Conduct quarterly performance appraisals, mid-year and end of year reviews, including PDPs
- Responsible for scaling up/down the teams to ensure delivery against target and budget.
- Input in to, and action, account budget and reforecast processes to align team structures and performance outcomes with demand plans and client account strategy
- Responsible for ensuring team understands the account's commercial model, and their role in helping achieve its strategic priorities and KPI targets
- Weekly Capacity reviews - workload, risks, challenges, win themes
- Accountable for accurate and timely reporting of sourcing performance from both an AMS and client perspective. Adopt all new reporting toolkits to accurately manage team capacity, workload allocation, funnel metrics and outputs. Weekly review of performance trends including follow up conversations with DR's and key internal stakeholders
- Execute and deploy client fulfilment strategy across portfolio
- Work with Sourcing Team Leaders and Client Services to execute on TA and Sourcing Strategy in line with agreed client fulfilment plan
- Work with Team Leaders to ensure that tools and channel strategy supports achievement of key metrics such as source mix, time to short list etc. and ensure that all Sourcers are utilising all tools effectively. Review of tool utilisation / channel utilisation etc. (LinkedIn, Talent Communities, CVDB's etc.)
- Drive down non-compliance for assigned BU(s) or client accounts, increasing account revenue and profitability. Review data integrity across ATS & CRM and ensure that TLs are conducting QA activity across their teams e.g., Advert management, Screening & Briefing QA, Mandatory Process / Training
Partner as a Trusted Adviser
- Act as a Trusted Advisor to internal stakeholders (Band 4 & 5s CST and Strategy), developing and maintaining proactive and constructive relationships through your understanding of their business, setting and management of expectations. Includes CST meetings for (1 hour per week per BU / Service Line) and other ad hoc meetings
Skills & Experience
- You have managed large recruitment and/or sourcing teams within matrixed environments governed by KPIs and SLAs
- Demonstrated ability to build a position as a trusted advisor, can work in a collaborative manner and influence stakeholders
- You are skilled in the management and development of both under and over-performers
- You analyse function and development plans objectively and contribute to overall team capability improvement
- You use performance data and feedback along with your knowledge of leadership to support your team in the development of training, team cohesion and, process improvement to improve overall capability
- Resilient under pressure - experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment
- Experience of working in a segmented recruitment model and delivering outcomes in a matrixed environment
- Experience working within a Recruitment Process Outsourcing (RPO) provider within a recruitment or sourcing capacity
- Experience of working for a recruitment agency and/or internal recruitment function as a manager
- Headhunting experience for niche talent
- Executive search experience
- Knowledge of labour law across various jurisdictions
- Experienced in the management and development of both under and over-performers
What you'll get in return:
Here at AMS, you have the opportunity to work on projects that integrate across our practice areas, supporting and innovating delivery for our clients. You'll be part of a team with global capabilities and setting a new direction for us in terms of how we creatively solve our clients' most pressing talent-related challenges. You can innovate, disrupt and influence with organisations that want to transform their operations and win the war for talent.
What we offer:
- A vibrant, diverse, and collaborative culture with a global mindset
- Exposure, experiences, training, and investments in innovative TA resources
- High value and challenging work
- Flexible working - home working options
- A competitive reward and benefits package
We're a fast-growing, equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity or disability.
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