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Box Office Coordinator, Living Arts Centre

2 months ago

Mississauga Ontario CW, Peel region, Canada City of Mississauga Part time

Req ID: 25455
Vacancy Type: Part-Time
Number of Positions: 5
Closing Date: 10/01/2024

Job Summary

As a valuable member of the Ticket Operations team, reporting to the Supervisor, Ticket Operations, you will have a vital responsibility for acting as department representative during events, supervising and leading the on-duty Ticket Office Assistants. Operationally, your role is to ensure event and non-event days run smoothly, are managed, and reported accurately, single and season/subscription tickets are processed and distributed by the Ticketing Assistants, and ticket inventory is managed according to controls; all while maintaining the privacy of account information for our customers. You will provide exemplary customer service to all internal departments and external customers by answering questions pertaining to customer account information, pricing controls, and ticket management.

Duties and Responsibilities
  • Adopt values that are inclusive and contribute to a collaborative environment, including emphasizing teamwork and mutual respect.
  • Contribute to an inspiring team environment with a culture of open communication.
  • Conduct oneself in a professional manner and take pride and ownership of the City policies, its people, and the position while always maintaining confidentiality.
  • Providing excellent customer service; respond to and resolve escalated patron inquiries/concerns in the Ticket Office. (in person, phone, and email)
  • Lead/supervise assigned event day ticket operations for all events across all venues.
  • Provide reporting for internal and external contacts on ticket inventory and sales.
  • Support and assist department with ticketing requests and troubleshooting ticketing issues including ticket replacement, scanning issues, and refunds in a computerized ticketing system.
  • Effectively communicate with other on-duty staff, colleagues, management, and clients to ensure all customer service and ticketing needs are being met
  • Support the coordinated effort of supporting the group email box.
  • Prepare and conduct pre and post shift briefings; process and execute event day ticketing including inventory management, and post-event settlement reports
  • Balance batches, float, and cash tills before and after each shift
  • Document staffing issues promptly and thoroughly
  • Provide input for Box Office Assistant evaluations
  • Discipline Box Office Assistants when necessary
  • Perform other related duties as assigned or requested by management.
  • Ability to work, days, evenings, and weekends, including some holidays.
Skills and Qualifications
  • 3+ years of ticket operations experience, in a leadership role, is preferred.
  • Superior customer service skills
  • Previous supervisory experience and previous ticketing experience (knowledge of Ticketmaster, particularly Archtics, considered an asset)
  • Cash handling experience and extensive computer literacy is essential, with above average knowledge of Microsoft Excel
  • Excellent organizational and problem-solving skills with the ability to work well under pressure and meet shifting deadlines
  • Attention to detail is critical.
  • Extraordinary interpersonal, oral and verbal communication skills.
  • Motivated by team success while also being individually accountable.
  • Accepting direction while also displaying a high level of initiative.
  • Ability to grasp new technical concepts quickly and problem-solve when necessary.
  • Hold a valid Standard First Aid Certificate - CPR Level C
  • Must be able to work flexible and varying hours, including weeknights, weekends, and holidays (5 - 20 hours/week)
  • Essential duties of this position include standing, walking, bending, twisting, and lifting

Hourly Rate/Salary: 20.37 - 24.85
Hours of Work: 5 to 35 hours per week
Work Location: Living Arts Centre
Department/Division/Section: CMS/Community Services Dept , CMS/Recreation & Culture Division , Culture & Events
Non-Union/Union: Non Union



We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.