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Bilingual Customer Service Associate

3 months ago

Canada, CA Tech Mahindra Full time

Responsibilities

  • Communication with customers by voice and email to provide information about products and service offerings
  • Maintaining records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Resolution of customer disputes or billing complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Investigation results and any planned adjustments.
  • Use assertiveness and negotiation skills when handling customer cancellation requests.
  • Escalation of unresolved customer complaints to designated departments for further investigation.
  • Escalation of any unclear process that affects customers to ensure customer satisfaction.
  • Correct usage policy of credits and refunds related to customer disputes or billing complaints.
  • Solicitation of sale of new or additional services or products by interpreting customer needs, communicating solutions, and closing sale via credit/debit card or any preferred method of payment by the customer.
  • Recommendations to customer of products, sales, shipping or billing process improvements.
  • Others as amended by customer from time-to-time through the Change Request process.


To qualify

  • You must have a high school diploma or equivalent.
  • 1 year call center experience preferred.
  • 1 year sales experience preferred.
  • We will pay you to complete online training, but you must commit to attending – 100%, no missed time.
  • Be able to complete and pass a background check.
  • Fluent in English and French