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Int. service representative to fulfill routine and non-routine transactions of our banking clie[]
2 months ago
Int. Service Representative to fulfill routine and non-routine transactions of our banking client - 65469-1
LOB: Corporate & Commercial Banking Operations
Duration: 18 months with possible extension
Working Hours: 8:30am - 5pm
Working Location: DT Toronto - Remote for now but potential for one day/week in office
Summary:
Fulfill routine and frequently non-routine transactions, internal business partner and/or external customer inquiries/ requests, and/or reconciliation activities. The Service Representative is also accountable for referring prospects to Personal Bankers and other banking groups to deliver clarity (simplicity, guidance, and know-how) to Bank’s customers.
Must haves:
- 2+ years of cash handling/ customer service experience within Banking/FI industry
Job Responsibilities:
- Exhibit effective follow through and ownership in every customer interaction.
- Accept and process customer transactions accurately and timely.
- Provide professional, courteous and friendly customer service, greeting all customers promptly and pleasantly.
- Perform other administrative tasks as needed.
- Attend all branch meetings.
- Identify customer needs and matches needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services.
- Participate in all training relative to bank products and services.
- Support bank’s community involvement and participates in community activities as required.
- Identify risks associated with regulatory compliance, overdraft authority and bank secrecy act.
- Adhere to all bank policies, directives and procedures.
- Ensure all required documentation is completed for all transactions.
Interview Process:
First Round - 30min Teams meeting with HM and senior team member. Format will consist of behavioral and getting to know you type questions.
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