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Senior On Site Service Specialist

3 months ago

Montreal Quebec GF, CA Ricoh Full time
Senior On-Site Service Specialist
Responsibilities:
  1. Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail
  2. Delivery of mail and printing projects throughout the customers site
  3. Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery
  4. Download jobs from email or print queue, sizing, reproducing, sorting and finishing
  5. Establishing and maintaining quality controls to ensure work accuracy
  6. Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines
  7. Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space
  8. Running reports
  9. Keeping logs of downtime, repairs and meter charges of all copiers/printers on site
Qualifications:
  1. High School Diploma or equivalent work experience
  2. Minimum 2 years of experience working in a mail room or copy centre
Skills:
  1. Excellent interpersonal skills with the ability to quickly develop business relationships
  2. Strong self-motivation to drive results
  3. Excellent communication skills both verbal and written
  4. Effective use of Microsoft Office
  5. Ability to lift 30+lbs. as necessary
Other:
  1. Present a professional image at all times to customers and vendors
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