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Bodily Injury Claims Advisor II

2 months ago

Calgary Alberta DJ, CA Sécurité Nationale Compagnie d'Assurance Full time
Bodily Injury Claims Advisor II

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Remote Type: Hybrid

Locations: Calgary, Alberta; Edmonton, Alberta

Time Type: Full time

Posted on: Posted 3 Days Ago

Job Requisition ID: R_1363415

Work Location:

Canada

Hours:

35

Line of Business:

TD Insurance

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

TD Insurance is an integral part of TD Bank Group (TD) and we're driven to provide legendary experiences and trusted advice to our customers. We help protect our clients from the ‘accidents of life’ by offering a wide range of products, including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.

The TD Insurance Bodily Injury Claims Department is responsible for delivering ease and value to our customers through simple, fast and fair claims resolution. Our department also ensures financial results by focusing on the client experience, strong risk management, a well-run operating model and by being an extraordinary place to work.

Description:

  1. Investigates claims regarding liability, injuries and other accident related damages promptly and thoroughly by pursuing investigation to logical conclusion.
  2. Establishes and maintains adequate case reserves by adhering to the BI reserving protocol and practices; complies with all established protocols regarding identification, notification and reporting to Major Claims; complies with all established protocols respecting claims settlement authority.
  3. Collects and documents claims related information in a clear and concise manner while adhering to established protocols to ensure accuracy and quality of information.
  4. Manages both potential indemnity and expense to ensure sound cost management principles and practices.
  5. Exercises sound judgment in the evaluation and resolution of all meritorious claims considering all available information adhering to established guidelines.
  6. Makes prompt contact (in person where practical) with all unrepresented claimants to establish and maintain a relationship of trust and cooperation in order to resolve claims of minor to moderate complexity in a timely manner through a fair and proactive process.
  7. Manages expectations of claimants throughout the claims process by maintaining regular follow up contact, and delivering on commitments made to resolve claims in a timely manner and fair process.
  8. Communicates with clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts with respect to their role, rights and responsibilities in the claim process in order to establish and maintain their cooperation and/or collaboration.
  9. Completes all required reports and all notepad entries in a timely manner.

Requirements:

  1. Ideally, you will have a minimum of 2-3 years of liability claims handling experience.
  2. You have an early understanding of the insurance industry and the related legal environment.
  3. You are able to prioritize and complete all claims handling related activities around the availability and accessibility of clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts as required.
  4. You have superior interpersonal and communication skills.
  5. You have a strong client service orientation.
  6. You possess excellent organization and time management skills.
  7. You have effective analytical skills and you are detail oriented.
  8. You have strong negotiation skills.
  9. You have the ability to adapt effectively to a changing environment.
  10. You are able to function effectively in a fast-paced, multi-faceted environment.
  11. You are able to work independently and with minimum supervision.
  12. C.I.P. designation or actively working towards C.I.P. designation is required for licensing purpose; completion of course C11 or equivalent is required to be considered for the role.

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development:

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement:

N/A

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