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Branch Manager I
3 months ago
Position Overview
The Branch Manager is responsible for building a winning team and knowledge base for achieving excellence in all facets of branch operations including inventory management, team development, customer value, and overall financial performance and growth. This role works in collaboration with area leadership to meet or exceed goals set forth in terms of revenue, customer satisfaction, and associate succession planning.
What you’ll do:
- Lead a team and recruit top talent to determine individual strengths and weaknesses of branch associates. Actively coach and mentor to achieve high performance and to facilitate their long-term career development at SiteOne.
- Train and coach all branch associates in customer value best practices and facilitate a culture whereby every team member is obsessed with customer success
- Create an incident-free environment by emphasizing safety daily through leading by example. Promote a strong safety culture through workplace organization, training and executing policies.
- Thoroughly understand and translate company operating and financial data and be able to quickly identify business trends and determine root causes
- Set effective goals and monitor key performance metrics to assess daily, weekly, and monthly progress and to track improvement initiatives. Implement area strategy and develop a complimentary branch strategy to achieve excellent performance, growth, and customer value.
- Use/Analyze performance metrics to track progress and continuously adjust strategies to achieve area goals in light of changing market conditions
- Partner with leadership and Field Support to understand the impact of emerging technologies and ways of working on business performance, and actively support and lead their implementation
Skills We Are Seeking
- 4 to 7 years of managerial experience including leadership, issue management, motivation and team building preferred
- Understanding of sales and operations planning process, demand forecasting and integration of demand plans and supply plans
- Excellent communication, customer service and leadership skills
- Ready and willing to learn and adopt, and encourage others to learn and adopt, new technologies and ways of working
- Working knowledge of business accounting and P&L statements
- Knowledge of market preferences, competition, regulations, and industry trends
- Higher education degree preferred
- High School or equivalent required
