Technical Consultant, Hearth

4 weeks ago


Calgary Alberta DJ, CA Napoleon Products Full time

Title: Technical Consultant, Hearth - Remote work
Reports to: Technical Manager

Job Purpose: Provide a World Class Customer Experience as per corporate guidelines/objectives to existing and new customer base. Handle all inbound inquiries (phone, email, chat, social media etc.) with accuracy and professionalism. Process parts & replacement parts orders as necessary. Provide technical support to dealers and service technicians, general maintenance & troubleshooting guidance to customers while documenting relevant information into designated CRM database(s) as required. Identify manufacturing and design issues through the appropriate channels.

Key Responsibilities and Accountabilities:

  • Respond to 1st level technical inquiries by identifying root cause of an issue such as installation or mechanical problems experienced by our Installers/Customers.
  • Provide detailed resolutions. Visualize and troubleshoot any problems that a consumer or service technician may run into (installations or mechanical problem on equipment already installed).
  • Document relevant case (emails/calls) information in CRM to facilitate next steps.
  • Report necessary revisions to replacement parts manuals, maintain support documents as required, report issues with product websites and provide recommendations to ensure site is up to date.
  • Accumulate and share product information with other team members.
  • Identify and track potential product quality issues and report those (Quality Audit).
  • Enter information in product returns systems and follow up with Customers as required to ensure product is returned for internal inspection and cause of failure identified.
  • Report inspection findings to Customers to eliminate future re-occurrence. (Results from Return Authorization inspection).
  • Complete Hearth NED product training.
  • Build and maintain relationships with Customers, AE and other internal teams.

Education and Experience:

  • Experience in a Hearth manufacturing environment would be an asset. 0-2 years working experience in this role.
  • Previous counter sales support or relevant experience.
  • Minimum G3 or equivalent experience.
  • NFI certificate would be an asset.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Visual, Customer Service Software, ERP/CRM Data Management.
  • Customer Service, Technical Experience relevant to Hearth product installation and service.

Benefits:

  • Competitive Compensation / Wages
  • Medical, dental, and vision insurance
  • Retirement Savings Plan (RRSP/DPSP)
  • Tuition reimbursement
  • Life insurance and disability coverage
  • Associate Purchase Programs, Product Discounts, In-house Sales
  • Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions
  • Napoleon Cares – Associates helping Associates
  • Employee Assistance Plan
  • Napoleon Recognition Program
  • GOevisits, virtual doctor visits
  • And more

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request. We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted.

Job Types: Full-time, Permanent

Schedule:

  • 8 hour shift

Education:

  • Secondary School (preferred)

Experience:

  • HVAC/Hearth: 1 year (required)

Licence/Certification:

  • G2 Gas License preferred (preferred)

Work Location: In person

#J-18808-Ljbffr
  • Consultant

    4 weeks ago


    Calgary, Alberta, D3J, CA Revay and Associates Full time

    Opportunity Revay and Associates Limited (Revay) is Canada’s consultant of choice in areas of construction dispute resolution, project management support, project controls, and risk management. We have been providing these services to the Canadian construction industry for over 50 years. Revay is seeking a bright, enthusiastic, and motivated professional...


  • Calgary, Alberta, D3J, CA S.i. Systems Full time

    ```html Job Title: Sr. SAP IS Oil Support Consultant Our Oil and Gas client is seeking a Sr. SAP IS Oil Support Consultant to provide technical and functional support for SAP IS Oil solutions related to RFNO (Retail Fuel Network Operations) and Pricing. The duration is 6 months. Ideally, this position is Hybrid if in Calgary; if outside of Calgary, travel...

  • Technical Director

    1 month ago


    Calgary, Alberta, D3J, CA oilandgas.org.uk Full time

    Job DescriptionTechnical DirectorAre you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities worldwide? Are you seeking to join an inclusive and diverse team that you can truly count on? You've come to the right place!Come join us in reshaping the...


  • Calgary, Alberta, D3J, CA The Co-operators Full time

    Description :Company: CGLDepartment: ITEmployment Type: Regular Full-TimeWork Model: HybridLanguage: English is required, French is an assetThe Opportunity:We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we...


  • Calgary, Alberta, D3J, CA Kaizen Lab Inc. Full time

    Office Location: Fort St. John & Port Moody, BC / Calgary, ABOverviewSynergyAspen's purpose is to reduce our clients’ environmental footprint.?We are a growing environmental consulting firm that provides clients with exceptional service and value, and our employees with meaningful careers.?Our areas of expertise include contaminated sites,...


  • Calgary, Alberta, D3J, CA Rise People Full time

    As part of the consulting team, the Control Room Consultant will work with Evans’ customers and internal stakeholders in understanding the operational requirements of a control room(s) and translate those requirements into actual conceptual designs. As a subject matter expert in control rooms, the consultant will be the trusted advisor to the customer and...


  • Calgary, Alberta, D3J, CA Trantor Inc. Full time

    About Trantor:Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE engagement model, we operate as a seamless extension of our client’s teams to provide rapid scalability with predictable budgets. Founded in 2012, Trantor has worked with customers across Tech, FinTech,...


  • Calgary, Alberta, D3J, CA SLR Consulting Full time

    Vacancy No VN4213 Employment Type Permanent Contract Type Full-Time Advert Degree or a technical diploma in environmental science, engineering, or related studies Professional status or eligibility for professional status with a professional organization Valid driver’s license required for occasional travel to job sites/clients Based in...

  • BRM Technical Lead

    1 month ago


    Calgary, Alberta, D3J, CA Wipro Limited Full time

    Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients...


  • Calgary, Alberta, D3J, CA Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Estate and Trust Consultant - Calgary Requisition ID: 201608Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Scotiatrust Estate & Trust Consultant, you are a key member of the Scotiatrust team,...


  • Calgary, Alberta, D3J, CA Boston Consulting Group Full time

    Who We AreWe seek people with drive, energy, first-rate minds, and ability to lead and persuade. In selecting people to join the firm, we carry out an intensive interviewing process. Candidates should demonstrate success in their academic and extracurricular activities, whether that be through volunteer work, professional experiences, or through personal...


  • Calgary, Alberta, D3J, CA Jensen Hughes Company Full time

    Building and Fire Code Consultant, Fire Protection EngineeringCompany OverviewAt Jensen Hughes, we lead with our Purpose + Principles and value our people. Across our global partnership of experts, clients, and communities, we are recognized worldwide for our leadership in fire protection engineering, a legacy of responsibility we have advanced with pride...


  • Calgary, Alberta, D3J, CA Erm Full time

    ERM Senior Consultant - Environmental Engineer (Acoustic Engineering Focus) ERM is seeking a self-starting, dynamic Senior Consultant - Environmental Engineer, with a focus on acoustic engineering. In this role, you will provide high-quality noise assessment, pre-and-post construction noise surveys, modeling noise impacts, and providing noise mitigation...


  • Calgary, Alberta, D3J, CA DataVisor Full time

    DataVisor is the world's leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and money laundering activities in...


  • Calgary, Alberta, D3J, CA Waterline Resources Inc. Full time

    Waterline is seeking an intermediate to senior contaminant hydrogeologist, environmental scientist, risk assessor, or environmental engineer based out of Calgary or Edmonton, Alberta. Experienced candidates living in other locations in Western Canada will also be considered. This is a unique opportunity to work with a team of over 80 hydrogeologists,...


  • Calgary, Alberta, D3J, CA Employment and Social Development Canada Full time

    Technical Support Specialist – Information Technology (IT) Posted on August 23, 2024 by Tech Quest Solutions Inc Job Details Location: 7 Westwinds Crescent NE, Calgary, AB T3J 5H2 Workplace Information: On site Salary: $30.00 per hour / 35 hours per week Terms of Employment: Permanent, Full time Start Date: As soon as possible Vacancies:...


  • Calgary, Alberta, D3J, CA S.i. Systems Full time

    Job Opportunity: HCM Integration Consultant Our large energy client is seeking an HCM Integration Consultant for Workday Studio operations and project support for a 6 month contract located 5 days/week onsite downtown Calgary. Requirements Must Have: 5+ years technical or functional experience with HR systems Competency and recent hands-on experience using...


  • Calgary, Alberta, D3J, CA ERM Group Full time

    ERM is seeking a bright and motivated Environmental, Health and Safety (EHS) Consultant to join our technical team in Calgary, AB. ERM delivers a wide range of services related to EHS regulatory compliance, EHS program development, management systems, due diligence transaction evaluations, auditing, training, and EHS risk management. As a member of the team,...


  • Calgary, Alberta, D3J, CA Environmental Resources Management Full time

    Consulting Associate, GIS (Entry Level) page is loaded Consulting Associate, GIS (Entry Level) Apply locations Calgary, Canada time type Full time posted on Posted Yesterday job requisition id R00022863 ERM is seeking a Consulting Associate, GIS to join our Irvine, CA office. The GIS Consultant will join an existing team of professionals to leverage...


  • Calgary, Alberta, D3J, CA Erm Full time

    ERM is seeking an outstanding professional to join our Vancouver, BC, or Calgary, AB office as a Terrestrial Ecologist / Wetland Specialist Consultant to support our Mining and Energy teams. As a member of the team, you will act as a terrestrial ecologist / wetland specialist in western Canada, with capacity to conduct work in other jurisdictions across...