Analyst, Process

1 day ago

Brampton Ontario CS, Peel region, Canada Loblaw Companies Ltd - Head Office Full time

Les candidats référés ne doivent pas postuler directement pour ce poste.

Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.

L’utilisation du masculin à pour but d’alléger le texte

Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.

Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.

Are you ready to join a company that values innovation, excellence, and teamwork? At Loblaws Inc., we are looking for an ambitious and diligent Analyst to join our Technology team. This is an outstanding opportunity to become part of a world-class organization where your contributions will directly impact our success. If you are passionate about technology and thrive in a collaborative environment, we want to hear from you

The Loblaw Brands Process and Technology Team is looking for Analyst who is motivated, detail-oriented, experience in root cause analysis and has strong training support and presentation skills. This role involves troubleshooting, problem-solving, and providing first-line technical support within a production environment.

Reporting into the Senior Process Manager, the Analyst will be responsible:

  • Providing First-Line Technical Support: Responding to Technical Support Inquiries quickly address all technology production-related inquiries or issues for Loblaw Brands, prioritize them by severity and impact, and work towards resolving them effectively.

  • Collaborate with various teams identify software malfunction root causes and implementing solutions to ensure operational efficiency.

  • Assisting in developing new operating procedures and documentations for technical processes to ensure consistency maintain standards across the team.

  • Develop written material and videos to help team members grasp new technologies or process changes, boosting productivity and efficiency.

  • Apply strong verbal and written presentation skills to effectively communicate technical concepts.

  • Participate User and Quality testing during and after new software deployment or enhancements.

Requirements:

  • Bachelor’s or College degree in Information Systems related field

  • Prior 2-3 years’ experience supporting production applications or systems; experience with incident management tools/systems could be beneficial.

  • Proficient verbal and written communication skills, with the ability to clarify technical concepts and provide detail on issues to a diverse range of collaborators.

  • Strong problem-solving skills and attention to detail

  • Proficient on writing procedural and technical information for technical and nontechnical users.

  • Knowledge databases, Power BI, Power Automate and programming languages beneficial.

  • Team player who thrives collaborative environment

Loblaw, we respect the environment, source products with integrity and make a positive difference in the community. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity where differences are valued and supported. Commitment to being an equal opportunity employer is a priority to us, and we encourage people from all backgrounds and identities to apply to our jobs.

Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté. Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE - Engagement, Tient à coeur, Respect et Excellence - guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.

Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.

Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.

Veuillez noter:
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche.

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