Access & Flow Leader, MH&SUS

4 weeks ago

Surrey Metro Vancouver Regional District, CA Fraser Health Full time

Salary range: The salary range for this position is CAD $52.39 - $70.26 / hour.

Why Fraser Health?

Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver and the Fraser Valley.

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the workforce and seek to maintain an environment of Respect, Caring and Trust.

Take the next step and apply so we can continue the conversation with you.

Detailed Overview:

The Access & Flow Leader is responsible for overseeing and coordinating the delivery of access & flow services across Mental Health & Substance Use Services (MH&SUS), primarily on weekends and/or as assigned. Provides leadership and direction to designated staff at Fraser Health (FH) MH&SUS assigned sites including Patient/Client Care Coordinators and/or Charge Nurses, and leadership to external health care agencies, regarding timely patient placement to and from FH MH&SUS sites. Assesses the efficiency and effectiveness of patient placement within applicable site(s) and surrounding regional/provincial health care facilities; makes critical decisions and solves complex problems which impact patient care and safety in accordance with established policies & standards of quality and patient care. Collaborates with other service providers and acts as a resource regarding access and flow issues.

Responsibilities:
  • Directs Patient Care Coordinators (PCCs) and/or Charge Nurses and coordinates appropriate patient placement and/or discharge needs.
  • Facilitates timely patient placement at designated FH acute sites; coordinates patient placement activities by assessing current and projected capacity, prioritizing and expediting critical issues requiring immediate action.
  • Accountable for the optimal use of patient care resources; ensures that appropriate resources are available, including staffing and equipment, to provide safe care.
  • Consults with Patient Transfer Network (PTN) and community resources as required to identify appropriate care for patients.
  • Screens higher level of care referrals for appropriate service level match.
  • Assesses critical situations and makes decisions on course of action, including bed utilization.
  • Coordinates acute site transfer planning, both external and internal.
  • Acts as a clinical resource for nursing staff and provides clinical guidance.
  • Consults and advises FH leadership on the interpretation and application of patient access and flow policies.
  • Makes recommendations regarding resource management.
  • Develops new or proposes changes to existing patient access and flow policies.
  • Works with clerical support and interdisciplinary staff on maintaining current and accurate databases for bed availability.
  • Ensures unsafe situations are reported and investigates incidents.
  • Participates in staff education program and assists in the development of an orientation package.
  • Identifies and promotes continuous quality improvement opportunities.
  • Represents FH on external and internal committees.
  • Performs other related duties as assigned.
Qualifications:

Education and Experience:

Bachelor's Degree in Nursing from an approved School of Nursing, and current practicing registration as a Registered Nurse/Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Five (5) years' recent, relevant, acute care experience with mental health and substance use services, including a minimum of two (2) years' experience in a supervisory and/or administrative capacity.

Valid BC Driver's License and access to a personal vehicle for business-related purposes.

Skills and Abilities:

  • Comprehensive knowledge of nursing theory and evidence-based practice.
  • Demonstrated knowledge of principles for bed management.
  • Comprehensive knowledge of the BCCNM Standards of Practice.
  • Demonstrated ability to plan, organize and prioritize work in a continuously changing environment.
  • Ability to work independently in an organized and self-directed manner and also as a member of an inter-professional team.
  • Demonstrated ability to communicate effectively, both verbally and in writing.
  • Physical ability to perform the duties of the position.
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