Product Operations Specialist

2 weeks ago

Toronto Ontario, Ontario, Canada PAVE Full time

Company Overview

At PAVE, we are redefining how the world inspects vehicles across the automotive landscape.

For fleet owners and managers, we are proud to work with you to simultaneously advance and modernize the condition management of your vehicle fleets and we are thankful for the recognition and positive impact we are having on the fleet industry.


In 2023, PAVE was named Overall Fleet Management Company Of The Year in the annual AutoTech Breakthrough Awards.


We are going through an exciting period of growth in our business and seeking a detail-oriented Data Analyst and System Performance Manager.


This role is hybrid remote, and attendance in our downtown Toronto office is required. Salary range is $70-80K CAD.


Role Overview:

Reporting to the Director, Major Accounts Product Operations, this role will focus on client requirements management, technical support for integrations, third-party integration projects, and onboarding new clients. The ideal candidate will have strong project management skills, a technical background, and a customer-centric mindset.

Key Responsibilities:

  1. Client Requirements Management:
  • Assist in gathering, documenting, and prioritizing client requirements in collaboration with the Product Manager.
  • Facilitate communication between clients and internal teams to ensure alignment on product features and deliverables.
  • Monitor progress on client-specific features and provide regular status updates.
  1. Technical Support for Integrations:
  • Provide technical support for integration-related issues, troubleshooting and resolving problems quickly and efficiently.
  • Work with the development team to optimize integrations and meet client requirements.
  • Create technical documentation and guides for internal and client use.
  1. Third-Party Integration Projects:
  • Coordinate third-party integration projects, managing timelines, deliverables, and communication with external partners.
  • Conduct thorough testing of new integrations to ensure seamless operation.
  • Identify opportunities to enhance existing integrations and drive product improvements.
  1. Client Onboarding:
  • Lead the onboarding process for new clients, ensuring a smooth transition and setup of their accounts and integrations.
  • Develop and deliver training materials and sessions to help clients get the most out of the product.
  • Collect and incorporate feedback from clients to improve onboarding practices.
  1. Product Operations Support:
  • Assist the Director of Product and Product Manager in streamlining product operations, including maintaining roadmaps, managing product backlogs, and tracking key metrics.
  • Help coordinate cross-functional efforts to ensure timely delivery of features and product improvements.
  • Analyze product performance data to identify trends and provide insights for decision-making.
  1. Process Improvement:
  • Continuously identify and implement process improvements to enhance productivity and communication within the product team.
  • Develop best practices and standard operating procedures for product operations.
  1. Troubleshooting and Technical Support:
  • Provide troubleshooting and technical support for Tier 1 Help Desk associates.
  • Escalate complex technical issues to relevant teams and ensure timely resolution.
  1. Full-Time Flexible Hours:
  • This is a full-time role with flexible working hours throughout the week.
  • Be available for product-related activities across different times of the day to meet client needs and support global teams.


Qualifications:

  • Bachelor's degree in Business, Computer Science, Information Technology, or a related field.
  • 3+ years of experience in product operations, technical support, or project management.
  • Strong understanding of SaaS products and technical integrations.
  • Excellent project management and organizational skills.
  • Proficiency in project management tools (e.g., Jira, Asana) and data analysis (e.g., Excel, SQL).
  • Exceptional communication skills, both written and verbal.

Preferred Skills:

  • Experience working with third-party APIs and technical documentation.
  • Familiarity with onboarding processes and client relationship management.
  • Background in software engineering or technical support.

At Pave, we are committed to fostering an inclusive and accessible workplace environment. As part of this commitment, we want to ensure that all individuals have an equal opportunity to participate in our recruitment process. If you are a job applicant with a disability and require accommodations during any stage of the recruitment process, please let us know. We are dedicated to providing reasonable accommodations to ensure that all candidates can fully participate in our assessment and selection procedures. Your request for accommodation will be treated with confidentiality and respect. We will work with you to identify and implement suitable accommodations based on your individual needs.


No Recruitment agencies.


  • Production Specialist

    2 days ago

    Toronto, Ontario, Ontario, Canada Insight Global Full time

    As a Production Specialist, you will collaborate with stakeholders from Design, Copy, Merchandising and Account Management teams to successfully build and optimize website journeys and on-site experiences using the Contentful Content Management System (CMS). Once published, you will use a strong attention for detail to perform quality assurance checks on the...

  • Digital Operations Specialist

    2 weeks ago

    Toronto, Ontario, Ontario, Canada T & T Supermarket Full time

    The RoleReporting to the National Digital Operations Manager, the Digital Operations Specialist will oversee end-to-end order fulfillment and delivery for T&T online customers in assigned regions. This includes managing daily operations of fulfillment teams at stores, last-mile delivery vendors and the in-house fleet, taking the responsibility to manage the...

  • Product Development and Sourcing Specialist

    14 hours ago

    Toronto, Ontario, Canada Roots Full time

    Roots is more than just an iconic Canadian retailer, we are a group of passionate employees who act with integrity, trust each other and do what is right. We work in a space where people can grow and develop, with a team of people who own results and are dedicated to seeing Roots win. We seek to build longstanding relationships with partners who share our...

  • Operations Support Specialist

    2 days ago

    Toronto, Ontario, Canada OTT Financial Full time

    OTT Pay Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards, accounts,...

  • Ecommerce Specialist

    2 days ago

    Toronto, Ontario, Ontario, Canada Indeed Laboratories Full time

    Job Title: E-commerce Specialist -Position Overview:We are seeking a dynamic and experienced E-commerce Specialist to join our team and take charge of managing the online presence, direct-to-consumer (DTC) marketing, and digital marketing initiatives. As an integral member of our team, you will be responsible for driving online sales, enhancing brand...

  • Operations Specialist, Trading Analysis Specialist, Risk Control Specialist

    1 month ago

    Toronto, Ontario, Canada OTT Financial Full time

    We are looking for Operations Specialist, Trading Analysis Specialist and Risk Control Specialist to support the growth of our business in North America and Asia. The Specialists will have the chance to be exposed to various aspects of business operations in payments, foreign exchange, financial technology and those related middle-office work, such as risk...

  • Bilingual Product Specialist

    1 week ago

    Toronto, Ontario, Canada Randstad Full time

    Are you looking to gain experience within a top 5 bank? Do you have a strong commercial payment transactions experience? Are you bilingual in English and French? If so, this is a great opportunity for you Our client, a top 5 bank, is looking for a Bilingual Product Specialist for a 6 months contract in Toronto. This position is working onsite. Pay rate:...

  • Operations Specialist, Trading Analysis Specialist, Risk Control Specialist

    2 weeks ago

    Toronto, Ontario, Canada OTT Financial Group Full time

    Salary: We are looking for Operations Specialist, Trading Analysis Specialist and Risk Control Specialist to support the growth of our business in North America and Asia. The Specialists will have the chance to be exposed to various aspects of business operations in payments, foreign exchange, financial technology and those related middle-office work, such...

  • Operations & Fulfillment Coordinator

    2 weeks ago

    Toronto, Ontario, Ontario, Canada SENTALER Full time

    COMPANY DESCRIPTIONSENTALER is a fast-growing, global luxury fashion company based in Toronto. Our mission is to inspire and empower our consumers and community through our collections and partnerships. Creativity and attention to detail is at the forefront of our strategy, while we strive to empower individualism, inclusivity and diversity and continuously...

  • GDS Specialist

    2 days ago

    Toronto, Ontario, Ontario, Canada Amgine Full time

    We're a well-funded Startup that is using Ai and Automation to streamline and automate booking processes for travelers and corporate agencies. AMGiNE has disrupted the space by developing proprietary Ai capabilities to radically improve corporate agent's efficiency and greatly enhance the corporate traveler booking experience.The Corporate Travel...

  • Production Manager

    5 days ago

    Toronto, Ontario, Ontario, Canada Smart Staff Solutions Full time

    Job Title: Production ManagerReports to: VP of OperationsOur client, a growing food manufacturer is looking for a Production Manager to oversee operations. They are looking for someone to lead their production team to new heights of efficiency and excellence as they continue to innovate and expand operations.Key Responsibilities:Oversee and manage all...

  • People Operations Specialist

    1 month ago

    Toronto, Ontario, Canada Branch Furniture Full time

    About BranchBranch is shaking up the $46B office furniture industry to create an office experience for the 21st century: easy, affordable and flexible so you can sit down (or stand) and get to work. Office furniture hasn't changed in a while--about 85 years, in fact. That's the average age of the top twenty-five office furniture companies in America. None of...

  • RAMS & System Engineering Specialist

    2 weeks ago

    Toronto, Ontario, Ontario, Canada CAD Industries Ferroviaires Ltée Full time

    Reliability Availability Maintainability Safety (RAMS) & System Engineering Specialist Company: Cad Railway Industries Ltd was founded in 1968, headquartered in Montreal. We take pride on being North America’s leader of full-service solutions in the freight, passenger and commuter rail industries in Canada, the United States and offshore. Cad Railway has...

  • Training and Development Specialist

    2 days ago

    Toronto, Ontario, Ontario, Canada Connexall Full time

    GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical workflow, reduce...

  • Marketing Operations Specialist

    1 month ago

    Toronto, Ontario, Canada McCarthy Tetrault Full time

    At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the 12th consecutive year in 2024 as one of Canada's Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms...

  • Asset Management Specialist

    2 days ago

    Toronto, Ontario, Ontario, Canada PSD Citywide Full time

    About PSD CitywidePSD Citywide is a full-service firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state and federal government agencies, and private sector entities. We are an industry...

  • Application Support Specialist

    2 days ago

    Toronto, Ontario, Ontario, Canada Fundserv Full time

    About FundservFundserv has been the indispensable hub for the Canadian investment industry for over 30 years, connecting manufacturers, distributors, intermediaries, and service providers to build solutions that simplify business interactions and promote innovation in the industry. We do this by focusing on our corporate values of Collaboration,...

  • Product Designer

    2 weeks ago

    Toronto, Ontario, Ontario, Canada Career Renew Full time

    Career Renew is recruiting for one of its clients a Product Designer - Hybrid position (75% of the time in office) in Toronto, ON, Canada.The RoleCollaborate closely with a diverse group of customers to understand their needs, pain points, and preferences (NFT, DEX, CEX, Gaming, Funds, Accountants)Lead the ideation, conceptualization, and design of new...

  • Bilingual Project Implementation Specialist

    2 weeks ago

    Toronto, Ontario, Ontario, Canada BlueSky Personnel Solutions Full time

    Our client located in the west GTA is seeking a Bilingual Project Implementation Specialist to add to their team.What’s in it for you:Opportunity to work with an industry leadercompensation package along with an outstanding benefits programbonus structureEngaging and fulfilling work environmentHybrid role (work in the office 3 days per week)In this role,...

  • Specialist, Sales Operational Support

    1 day ago

    Toronto, Ontario, Canada Bell Full time

    Req Id: At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team....