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Customer Service Professional

3 months ago

Canada, CA ATS Traffic Ltd Full time
Customer Service Professional (Seasonal)

Job Category: Customer Service

Requisition Number: CUSTO001908

Posted: July 18, 2024

  • Full-Time
  • Hybrid
Locations

Edmonton, AB T6P0C9, CAN

Employment Status: This is a full-time seasonal role expected to end on or before December 22, 2024. This position is eligible for Health and Dental benefits as well as a Health Spending Account

About ATS Traffic

ATS Traffic is a family-owned business that has been getting people home safely since 1966. We provide traffic control, on-street services, and signage products and services across Canada.

As the successful candidate, you will demonstrate the ATS Traffic Core Values at work every day:

  • Do What’s Right
  • Our People Matter
  • Trust Through Teamwork
  • Striving for Excellence
About the Position

ATS Traffic is currently looking for a seasonal Customer Service Professional (CSP) to join our team in Edmonton, Alberta for the 2024 season. This is an excellent opportunity for anyone with hospitality, customer service, and/or sales background looking for their first experience working within a professional setting or someone eager to learn new skills

This position is the first point of contact for customers looking to rent or purchase equipment from ATS. The CSP will handle inquiries for quotes, rentals, deliveries, and pick-ups, as well as customer concerns, taking orders via phone, email, and walk-in.

Our ideal candidate is a positive team player with superior time management skills. They will utilize their analytical and mathematical skills to serve our customers in a prompt and professional manner. If you are organized, resourceful, and comfortable making decisions, and a natural problem-solver who thrives in a fast-paced work environment, we encourage you to apply

Responsibilities

  • Data Entry: accurately processing quotes, orders, jobs, and tickets for various systems
  • Answer and direct all incoming calls, greet walk-in customers
  • Handle inquiries for quotes, orders, deliveries, and pick-ups, as well as customer concerns
  • Build and maintain customer relationships
  • Determine customer needs and opportunities for sales
  • Provide prompt responses to customers regarding products, pricing, and availability
  • Demonstrate superior time management, organizational, multi-tasking, and prioritization skills day to day
Qualifications
  • Approximately 2 years’ experience in customer service and/or sales
  • Previous experience working in the traffic control/construction industry is preferred but will consider other experience
  • Proficient computer literacy with Microsoft Office 365: Word, Excel, and Outlook
  • Strong verbal and written communication skills
  • Strong organizational and planning capabilities
  • Self-motivated
  • Strong sense of team and collaboration
  • Excellent interpersonal skills
  • Attention to detail and accuracy
  • Positive and professional attitude
  • Ability to work both independently and as part of a high-functioning team
  • Use of discretion, confidentiality, and integrity
  • Preference will be given to candidates with prior SalesPad or TCR experience
Why Choose ATS Traffic?

When you join ATS, you aren’t just a number: people remember your name and treat you like family You’ll be working with a team you can trust, and you’ll be excited to come in on Monday morning.

Other perks include:

  • Health and Dental benefits
  • Health Spending Account after one year of employment
  • Competitive Wages

If you have a good attitude and are unafraid to speak up, we think you’d be a great fit at ATS Traffic – apply today

We thank all applicants for their interest; however, only selected candidates will be contacted.

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