Recruitment Manager
3 weeks ago
About the Role:
The Healthcare Client Success Manager is a key position, with the primary goal of growing and managing a portfolio of Healthcare accounts in mostly clinical and some allied and nonclinical settings, serving acute care hospitals, outpatient and ambulatory-care centers, skilled nursing facilities, large corporations onsite clinics, rehabilitation, and sports medicine clinics, and government healthcare facilities.
What will you be doing day to day?
- Build strong client relations and effective working relationships with your clients.
- Engage with clients regularly and obtain and update open job orders.
- Help recruiters by relaying exact customer needs and opportunities to them.
- Review recruiter submissions for compliance with facility requirements.
- Maintain a healthy P&L by processing quality submittals and making placements.
- Monitor customer satisfaction regularly through quality metrics and client scorecards.
- Liaise with the internal clinical team to provide clinical support to our clinicians in the field.
- Travel to client sites and attend networking and industry.
- Assist with confirmation calls and email confirmations to client facilities.
- Processing assignment and contract changes as well as extensions, renewals, and terminations.
- Be the overall point of escalation for all current clients and provider issues.
- Build a relationship and good rapport with all healthcare providers the primary interface with all our healthcare providers and ensure maximum retention beyond current contracts.
- Ensures credentialing compliance as per client and internal Joint Commission standards.
- Execute and manage referral programs.
- Perform other duties and responsibilities as assigned
Your Experience:
- Bachelor’s degree or equivalency in work experience or education.
- 5+ years in Nurse or Allied health professional sales, staffing, recruiting, or related experience preferred.
- Enthusiastic, goal-oriented, organized, dedicated, focused, and driven individual.
- Track record of hard work, sales success, and strong customer service experience.
- Proven, strong phone, written, and verbal communication skills.
- Self-driven and enthusiastic while demonstrating a professional demeanor and possessing strong interpersonal skills.
- Must be organized, detail-oriented, highly responsive and customer-focused.
- Adaptability to demanding business environments with changing business priorities and ability to perform outstanding work under compressed time pressures.
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