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Implementation & Onboarding Manager Bengaluru, Karnataka

4 weeks ago

Canada, CA SpotDraft Full time

About SpotDraft

SpotDraft is the fastest growing, end-to-end contract-automation platform for new-age companies. Some of the world’s most innovative companies use SpotDraft to manage the backbone of their businesses - contracts. SpotDraft is backed by a marquee set of investors such as Premji Invest, Prosus Ventures and Arkam Ventures.

Contracts are the most important unsolved problem in modern business. 100% of all money that enters a business or leaves a business is because someone signed a contract. However, the contracting process at most companies is slow, opaque, and riddled with inefficiencies. Legal Teams at most of these companies are often buried with mountains of mundane work and their business counterparts are often frustrated with slow turnaround times and lack of visibility. SpotDraft aims to solve this massive globally applicable problem.

We’re currently actively expanding our footprint in India, USA, Canada, UK & Singapore. SpotDraft is used by big brands such as AirBnb and Panasonic as well as fast-growing global startups such as Notion, Apollo, Chargebee, and many more. On average, SpotDraft saves in-house legal counsels 10 hours per week and helps close deals 2x faster.

About the Role:The Implementation & Onboarding Manager will work with our newest customers, ensuring successful scoping, configuration and implementation of SpotDraft’s product suite integrated with the client’s internal tools or other third-party services. The primary objective is to facilitate customers through the product configuration, integration, and training required to ensure successful rollout of the auxiliary integrated IT stack with SpotDraft for our customers. To accomplish this, the Implementation & Onboarding Manager conducts requirement workshops with customers to optimize alignment of the integrations of various CRM/HRMS/Procurement/Ticketing tools to SpotDraft’s product functionality and then manages end-to-end project management with the customers collaborating with the engineering, product and integrations team at SpotDraft.

Responsibilities and Responsibilities:

  • Ability to understand the client requirements

  • Project Management skills with an organized approach

  • Documentation of Integration Processes and Best Practices

  • Good technical knowledge to help clients make appropriate customizations

  • Excellent communication skills, both oral and written.

  • SaaS product implementation.

  • SSO, API, CRM, HRMS, Ticketing tools etc.

  • MS Excel, PPT and Word

  • Good interpersonal skills to maintain client & partner relationships.

  • Ability to work with partners directly when needed and a strong sensitivity to the engineering and product team’s point of view on issues.

  • Results orientated, motivated by success

  • Good understanding of data to analytics life cycle.

  • Ability to multi-task.

  • Must be an enthusiastic team player with an innovative approach.

  • Ability to work in an aggressive and fast-moving environment where key objectives need to be met on pre-agreed timescales.

  • Change Management Experience

  • Have expertise in creating solution architecture documents.

  • Collaborate effectively with cross-functional teams including legal, sales, product and engineering.

  • Strong analytical skills.

  • Experience in conducting workshops.

  • Ability to translate customer requirements into technical and functional specifications.

  • Performing tests to ensure configured solutions meet customer specific requirements.

  • Effectively manage multiple client implementations and end user training.

Why SpotDraft?

  • When you join SpotDraft, you will be joining an ambitious team that is passionate about creating a globally recognized SaaS company & brand.

  • We set each other up for success and encourage everyone in the team to play an active role in building the company.

  • It is possibly the best time to join. The team is lean and still growing. There are endless opportunities to show immediate impact, build processes from scratch, and do things you’ve not done before.

  • Building and selling to an international audience - which is always a great experience to have

  • Amazing teammates, great work culture & flat hierarchy.

Perks:

  • Medical + Accident insurance for employees & their families

  • Professional development allowance (to get certified, do online courses related to your domain, publish articles in international journals, represent us in conferences, etc)

  • Flexible work hours and leave policy

  • Sodexo credit

*SpotDraft is an equal opportunity employer. Candidates will not be discriminated against based on race, ethnicity, colour, religion, caste, sex, gender identity, sexual orientation, national origin, veteran or disability status.

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