Service Manager

2 months ago


Canada, CA InVision Staffing Services Inc. Full time

Job description

InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America.

Our client has been in business for over 50 years providing leading edge vacuum and over pressure technology worldwide. They are actively seeking to hire a Field Service Manager on a permanent basis to join their growing team. This job is to establish the link between clients in need of repair, assistance or maintenance support on their OEM equipment. All service technicians within the Western territory are under this candidate’s responsibility.

Responsibilities:

· Maintain a neat and clean work space at all times.

· Coordinate workshop activities (work in progress, customer support and operations) to assure optimal customer service.

· Assess the work to be done on equipment designated for repairs, identify customer requirements and plan execution.

· Review work orders and take appropriate action when needed.

· Respect and execution of all procedures and norms established (ISO 9001-2008)

· Answer service calls from existing and potential customers. Assist with all technical questions and emergency service calls.

· Carry out, personally, repairs on both complicated equipment and/or on regular equipment.

· Inventory: provide needed support to Inventory Supervisor to help manage and control

· Shipping and receiving activities: stock transfers, incoming pumps.

· Coordinate and plan service calls and assure follow-up with customer when needed.

· Assist/plan the timetable pertaining to service contracts and assure a follow-up on their completion.

· May, at times, answer emergency calls, traveling to customer locations to find solutions to the problems identified at any time of the day or week.

· Building maintenance: coordinate actions to maintain building in good conditions.

· Direct supervision of all service employees (technicians, admins, helpers)

· Make sure all understand their role and participate/grow in the company.

· Responsible for time/vacation management (with Regional Sales Manager)

· Responsible to perform employee’s yearly appraisal: Set objectives for each individual.

Qualifications:

· Encourage and maintain a positive attitude for all team members.

· A vocational school diploma in Industrial Mechanics

· Six to eight years’ experience, ideally in an industrial environment where pumps are repaired/serviced (including some as team leader/supervisor)

· Budget preparation for the service department

· Carry out any other tasks and take on any other responsibilities that the immediate supervisor may assign on occasion.

· Knowledge of the Microsoft Office Suite (Outlook, Word, Excel)

· Capacity to coordinate/supervise the work of other people.

· Analytical thinking, team work, sociability and a keen sense of responsibility

Employment Rewards:

· Full Time Permanent

· Straight Day Shift

· Full Benefits

· 3 Weeks Vacation to start

· World Wide Organization

Application Process:

All Qualified candidates will be contacted.

InVision is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

It is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.


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