Product Support Specialist

1 month ago

Mississauga Ontario CW, Peel region, Canada ASSA ABLOY Sicherheitstechnik GmbH Full time

Join the ASSA ABLOY talent community and apply to be our next Product Support Specialist, Hardware. Working in the Software Centre of Excellence, a team-based environment. In this role you will support product development work for a variety of Assa Abloy initiatives. In addition, you will provide technical support to legacy customers of the AvericsUnity Physical Access Control platform.

The team’s mandate is to develop new solutions and enhance existing solutions for multiple Assa Abloy businesses. Ideally the candidate would have 3 to 5 years of field experience with commercial or enterprise Electronic Access Control systems and is looking to expand their horizons. Experience an innovative culture that empowers you to build a career you can be proud of

Job Summary

What you would do as our Product Support Specialist, is support the product development teams with your knowledge of field hardware. We are looking for someone who will support the business with mechanical and electromechanical products. Take a hands-on approach to creating Demo and Test environments. Assisting the team by providing expertise in working with controllers and other field devices. Demonstrating solutions developed by the team to other Assa Abloy teams. This would include product proof of concepts to new offerings ready for commercialization. Occasionally this role will require some troubleshooting of legacy systems for End Users and Integrators.

Ideally the candidate would have experience with HID, Mercury Security and Assa Abloy field devices, but expertise with other hardware brands would also be valuable. This role will be based in Mississauga. Travel is not a regular expectation for this role.

Skills and Expertise

  • Diagnose and resolve technical hardware issues.
  • Act as a liaison between developers, quality, engineering, and manufacturing personnel.
  • Maintaining prompt and effective inter and intra-team communication.
  • Provide training to new team members as required.
  • Maintain knowledge of all changes and new products in area of responsibility.
  • Comfortable working with SQL and running scripts.
  • Understand competitive products and how ASSA ABLOY's products compare and exceed ratings and specifications.
  • Participate in all relevant training to increase product and industry knowledge, including factory visits.
  • Participate in Monthly software demos and intra team demos.
  • Provide Technical Support to legacy system sites as required.

We are looking for someone who has:

  • A bachelor’s degree in electrical engineering, electronics or mechanical/manufacturing engineering or related technical diploma or relevant industry experience.
  • Experience in Electronic Access Control or Building Management Systems or related field.
  • Proven ability to deal with a high level of confidentiality as it pertains Intellectual Property.
  • Ideally you will have a strong understanding of front-end systems and integration between systems.
  • Excellent problem solving and analytical skills.
  • Strong verbal and written communication skills with the ability to adjust communication style to the audience as required.
  • Troubleshooting hardware, identify specific issues.
  • Ability to understand issues quickly and assess the best solutions in a timely manner and follow up until issues are completely resolved.
  • Flexibility and ease in moving between systems and tasks on a constant basis with ease.
  • The ability to act independently, take initiative, multi-task and drive tasks and issues to resolution.
  • Ideally you will have a strong understanding of the front-end systems and integration into systems.
  • Familiar with mechanical and physical security.
  • Exposure to Controller Hardware or other multi-product industries and ability to understand and trouble shoot multiple product lines.

ASSA ABLOY welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Experience a safer and more open world.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

When you join our team, you will have plenty of chances to build a career you can be proud of. While you do, you will help us keep creating a safe, secure and more open world.

Hear their stories from every corner of ASSA ABLOY, and learn how you could build your career with us.

What to expect when you apply to ASSA ABLOY.

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