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Technical Support

3 months ago

BC, Canada Lock Search Group Full time
Technical Support & Service Advisor - HVAC

Greater Vancouver, BC

Our client is one of Canada’s wholesale distributor leaders in the heating, ventilation, and air conditioning servicing both the Residential and Commercial sectors. Through their supplier partnerships, a need has grown to add a highly motivated Technical Support & Service Advisor to partner direct with their vendor partners so they can become experts in the products they sell. The primary function of the position is to provide technical support and training to customers and employees alike.

The successful candidate will be able to utilize exceptional communication & presentation skills to deliver training and product information to end users, contractors/technicians, and internal stakeholders at all levels within their branch infrastructure. This key leadership role will become an essential bridge between our clients vendor/supplier partners, their sales and branch customer service team members, and of course to their the customers they support and sell to.

Responsibilities include:
  1. Work with key internal and external stakeholders to develop training sessions to educate them on equipment and their capabilities (as well, how to position products to the market)
  2. Establish strong relationships with customers and vendors
  3. Develop training, tests, and assignments for your coworkers on the product platforms
  4. Work with existing onboarding material and recommend alterations where information is lacking and help collaborate on updates
  5. Assist with the administration of warranty support for relevant HVAC product lines
  6. Assist customers by phone, via email, and in-person with troubleshooting issues, product inquiries and technical service related questions
  7. Participate in professional organizations, conferences, networking events, and tradeshows
  8. Support the roll-out of new product lines as they develop
  9. Provide specs, installation, and operations materials to customers and help support engineering team
  10. Provide on site training and demonstrations to your customers and end-users
Qualifications
  1. 3-5 years of direct ‘hands-on’ technical experience within the HVAC sector is essential
  2. Must possess HVAC-related troubleshooting skills in both commercial and residential settings
  3. Outstanding communication skills, both written and oral, including the ability to communicate with all levels of organizations, and with strategic vendor partners
  4. Results driven, ability to handle multiple tasks, energetic and self-motivated
  5. Possess the ability to be a self-starter…and the motivation to create new programs independently
  6. Outstanding customer facing acumen with the ability to produce and deliver technical training presentations to customers and co-workers
  7. Comfortable using multiple computer applications
  8. Valid Driver’s License

If the opportunity to work with an industry leading wholesale distributor providing a competitive salary, bonus and extended benefits, along with significant opportunity for internal career growth is of interest to you, please apply in confidence.

To apply directly please send your resume to Cameron Lappin by using the “Apply Now” button.

Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship.

We are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. Our policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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