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Technical Service Representative, Electrical- Labrador City, NL

4 weeks ago


Wabush Newfoundland and Labrador AR, Labrador City region, Canada Komatsu America Corp. Full time

Location: Wabush, NL, CA, A0R 1B0

Onsite or Remote: Onsite Position

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities:

  • Competitive wages
  • Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
  • Personal wellness spending account
  • Company-sponsored registered pension plan (RPP) and matching program
  • Paid vacation
  • Company-supplied tools
  • 4/5 Rating on Glassdoor
  • Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
  • Discussion regarding full compensation package conducted upon initial pre-screen

Reports to: Operations Manager
Shift: 5x2
Location: Labrador City
Relocation: This position does not offer relocation.

Key Job Responsibilities
  • Be available for shovel build to commissioning stage, and follow-up repair and service
  • Provide technical support all of our product lines on customers’ sites
  • Research and troubleshoot technical issues
  • Apply mechanical and electrical knowledge to equipment and issues
  • Interface current field issues with our product support group to assist, rectify and improve repetitive or critical issues
  • Other duties, as assigned
Qualifications/Requirements
  • Electrical Journeyman certification, dual ticket preferred
  • Technician qualification will be an advantage
  • Able to participate in machine building and commissioning phases of new equipment
  • Understand the operation and function of mining shovels, capable of accurately diagnosing problems and working with PLC’s and digital drives.
  • Possess proven experience troubleshooting mining machines while working in an outdoor environment plus demonstrated electrical proficiency on high voltage electrical equipment
  • Experience in testing the repaired equipment for proper performance
  • Superior customer service skills and communication skills are required
  • Solid track record in dealing with customers in a technical role
  • Adjust, repair or replace all defective equipment parts, components or systems at customer sites
  • Maintain a safe and clean work environment
  • Willingness to work overtime when required
Additional Information

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.

As we search for collective healing and true reconciliation, we are striving to build respectful partnerships with the Indigenous Peoples of Canada and would like to honour all the traditional territories that make up the land in which we gather, work and play. Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.

Accommodations during the recruitment process are available upon request.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

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