Senior IT Field Technician

1 month ago

Burlington Ontario AA, Halton, Canada Service Inspired Restaurants Full time

Position Summary

Service Inspired Restaurants (SIR Corp.) is looking for an Intermediate Computer Technician, reporting to the Director of IT Operations. The Intermediate Computer Technician is responsible for providing timely and effective support to our restaurants and corporate office teams to achieve departmental and company objectives. Independently working to support 60+ restaurants as well as corporate office Team Members, including installing, supporting, and servicing IT systems and products.

Responsibilities
  • Complete on-site equipment installation and service for 60+ restaurants, most often within the GTA and occasionally outside of Ontario including the US.
  • Provide in person, telephone and online support for remote users working with Windows OS, MAC OS, MS Office, and Office 365 cloud.
  • Analyze and determine service priorities, plan daily travel schedule, investigate user complaints, troubleshoot and resolve system/hardware/software problems.
  • Deliver exceptional service to internal customers by examining complaints, identifying solutions, suggesting improved methods and techniques and recommending system improvements.
  • Establish service by studying system requirements, ordering and gathering components and parts, completing installation or repair and performing acceptance tests.
  • Maintain computer hardware inventory and service spares.
  • Configuration, Deployment and Management of mobile device inventory and related technologies Corporate smartphones, User BYOD program, Extensive field utility devices (iPads, etc).
  • Work with 3rd Party to support function of existing Velocloud based Private WAN consisting of over sixty branch locations including Ticket generation, follow-up and related on-site work.
  • Assist administration of complex Office 365 environment and integrated Azure Active Directory.
  • Assist administration of large scale distributed VMWare deployment.
  • Develop and maintain support logs and installation procedures.
  • Contribute to and maintain user and technical systems documentation library.
  • Build and maintain high quality customer relationships through consistently demonstrating a high level of professional service and demeanor.
  • Remain current and up to date in job knowledge through professional development opportunities, reading related publications and communications etc.
  • This position includes an on-call component based on a schedule shared by other members of support team.
  • Performance of other IT related duties as assigned including special projects and various technology upgrades or new deployments.
Minimum Requirements
  • Minimum completion of a post-secondary diploma, certification or degree as a Computer Support Technician or in a related discipline such as Network Administration or Computer Science.
  • Minimum 5 years’ experience in a Level 2 infrastructure role.
  • Windows Operating Systems, O365, MS Office Productivity Software both cloud and on-premise and Hardware Troubleshooting.
  • Equipment installation and maintenance experience with proven troubleshooting skills required.
  • Results oriented with the capacity to successfully manage multiple and competing priorities and timelines.
  • Demonstrated ability to build strong customer relationships through reliable completion of responsibilities.
  • Decisive with the ability to make informed on-the-spot decisions as needed.
  • Superior analytical, problem solving, organizational, and investigation skills.
  • Effective communication, reporting and documentation skills.
  • Inventory management experience.
  • Demonstrated regard for confidentiality, quality, results, and teamwork.
  • Required to travel as required for equipment service most often within the GTA both within and outside of normal office hours. Travel outside of Ontario including to the US is required at infrequent times including multi-day trips.
  • A personal vehicle and a valid G license necessary.
  • Typical responsibilities are performed 60% in-restaurant, 35% in office support/phone support, 5% documentation.
  • Must be able to safely lift up to 45lbs of computer equipment up and down stairs occasionally.

Service Inspired Restaurants is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

Restaurants

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