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Technical Writer
1 month ago
Insight Global is seeking a Technical Writer will work closely with a specialized project team that is currently being formed. Their primary task will involve rewriting over 2000+ articles used by our Operations team members based in Canada to implement a new knowledge base. The goal is to create documentation that is clear, concise, and user-friendly. The ideal candidate should have experience with large-scale content migration projects that operate under tight timelines. Additionally, they should be skilled at validating content accuracy by collaborating with subject matter experts.
D2D:
- Writing 1-2 page manuals/articles with SOPS, reference guides (writing for customer service facing teams)
- Team develops brief articles for an audience/associate that has to consume material quickly to help customer on the phone
- Ensure articles are adhering to established guidelines and brand standards
MUST HAVES:
- 3-5 years of technical writing experience
- Support articles for front and back-office audiences
- Experience with style guides (MLA, AP, Chicago, Microsoft)
- Bachelor's degree (preferably in English, Journalism, or related)
COMPENSATION:
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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