Associate, IT Application Management
4 weeks ago
Job Title: Associate, IT Application Management - CRM (240000F6)
Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. Through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.
Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. We strive to foster a connected, fun, positive, and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and passionately invested in HCA's success.
General Summary: The Associate, IT Application Management is responsible for ensuring best practices for designing, developing solutions, extending, and supporting various modules and components of the Siebel applications suite. Responsibilities include determining operational objectives by studying business functions, gathering information, and evaluating output requirements and formats. The role also involves analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.
Duties and Responsibilities:
- Analysis & Design: Work with HCA IT Applications teams and business by participating in design, code, and testing throughout the software life cycle to identify issues/defects.
- Agile Adoption: Continuously improve development processes and methodologies, leveraging Kanban and Scrum methodologies. Follow Agile software development methodology and team architecture standards.
- Application Monitoring: Coordinate with HCA technical leads to implement changes to infrastructure, configurations, processes, or applications.
- Documentation: Create design and technical documentation. Ensure Best Practices are followed.
- Perform other duties as assigned.
Knowledge and Skills:
- Strong interpersonal skills.
- Excellent oral and written communication skills.
- Strong organization and time/project management skills.
- Basic to intermediate technical skills; Siebel CRM, SQL, PL/SQL, Java, Python & basic IT application/architecture concepts.
- Exari DocGen knowledge is a plus.
- Ability to clearly articulate messages to a variety of audiences.
- Ability to establish and maintain strong relationships.
Qualifications:
- Minimum 5 years’ experience with change management principles, methodologies, and tools in the finance and/or IT industry.
- Automotive Finance industry background a plus.
- Exposure to IT incident, availability, and service level management preferred.
Physical Requirements and Working Condition: Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
Primary LocationUnited States-Texas-Plano
Work LocationsDallas, TX 6100 W. Plano Parkway, Suite 2000 Plano 75093
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