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Director, Retail Operations

3 months ago

NS, Canada Belron Canada Full time

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto, and Vanfax, we take this seriously, which is why we invest tirelessly in developing our people to realize their full potential. We welcome applications from everyone and are firmly committed to diversity, equity, and inclusion in the workplace, taking pride in ensuring every member of our team feels empowered.

Reporting to the Vice President of Retail Operations and located in Halifax, Nova Scotia, the Director of Retail Operations, Atlantic Region will efficiently manage our Atlantic Retail operations, including our retail corporate service centers under Speedy Glass, Appel Auto Glass, and our Franchise Network operating under the same banners. The incumbent will provide a high level of customer service while optimizing people and culture, and financial resources to ensure profitability and operational excellence. His/her leadership, teamwork, and management skills will also be important for creating and maintaining a partnership with the employees in the Retail network in his/her region. Lastly, he/she will have to build and maintain solid business relations with all areas of the company, including working closely with the Wholesale and Distribution function and other central support teams to deliver the business.

PRIMARY RESPONSIBILITIES
  1. Leading People & Relationships
    1. Contribute to the succession plans for the team’s key positions;
    2. Build and manage the team by focusing on coaching, development, and training, all of which are in keeping with Belron Canada’s people & culture values and policies;
    3. Support the development of Regional Managers and Service Center Managers;
    4. Lead the Atlantic Franchisee Network in close collaboration with the ATL Regional Partnership Committee;
    5. Develop relationships of trust with contributors;
    6. Develop partnerships internally as well as externally, particularly with respect to the Service Delivery Team, Operational Performance Team, Sales & Marketing, Wholesale & Distribution;
    7. Present in the field and lead by example, promoting proactive and open communication.
  2. Leading and Delivering the Business
    1. Improve the profitability of the Retail network (Corporate and Franchisee) through individual and regional action plans;
    2. Ensure the network’s operational performance is achieved at an optimal level;
    3. Deliver on Key KPI driving our business;
    4. Efficiently administer the financial resources according to the allotted budgets;
    5. Evaluate the team’s results based on performance indicators (KPI);
    6. Identify and feed regional market trends to internal partners and stakeholders;
    7. Manage all corporate retail operational sites and oversee Franchisee adherence and compliance to Belron’s strategies and business initiatives;
    8. With the support of the Real Estate Team, actively manage ATL corporate network in terms of footprint development and optimization (openings, relocations, closures, white spots).
KNOWLEDGE, SKILLS, EXPERIENCE, FORMAL EDUCATION
  1. Bachelor of Business Administration – MBA is an asset;
  2. Minimum of ten (10) years of experience managing multiple units, preferably in the retail industry;
  3. Experience in managing and supporting a franchise network;
  4. Skilled at being well informed on the activities in his/her regions/territory;
  5. Excellent operator who ensures initiatives are carried out;
  6. Business acumen;
  7. Skilled at leading and motivating a team;
  8. Strong communication and problem-solving skills;
  9. Very strong customer service orientation;
  10. Marked aptitude for communication;
  11. Desire and ability to work in a dynamic environment;
  12. Skilled at developing, implementing, and supporting new initiatives;
  13. Motivated by his/her own personal growth and that of his/her team;
  14. Must be available to travel across the Atlantic provinces to visit sites on a regular basis;
  15. Requires travel to Montreal (4 to 6 times/year);

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members. Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres, and 26 warehouses across 10 provinces, and is home to over 1,200 employees. Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

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