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Customer Service Project Manager Assistant

2 months ago

Bedford Nova Scotia BM, Halifax region, Canada Bureau Veritas Full time

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you

Imagine being surrounded by the brightest minds in the industry.

Bureau Veritas is looking for a PROJECT MANAGER ASSISTANT.

This is a Full-Time position with Medical Benefits and Retirement Savings Plan

Working Hours – 10:00 a.m. – 6:00 p.m.

As a PROJECT MANAGER ASSISTANT, your responsibilities are:

  • Provide support to the Customer Service team with a spirit of Service Excellence.
  • Answer the main line and direct phone calls – make Bureau Veritas easier to work with.
  • Develop a collaborative relationship with key personnel to ensure expedient processing of customer requests. Help our customers be more successful.
  • Answer questions from customers pertaining to bottle requirements, minimum sample volume & internal/external lab TATs.
  • Respond to client requests for bottle orders, pick-ups and deliveries, sample/results status. Create positive emotional interactions with Bureau Veritas.
  • Be solution-oriented and never say “no” without providing alternatives.
  • Prioritize work to ensure tasks are completed in a timely manner.
  • Job Approvals
    • Review data entry in LIMS for errors.
    • Work closely with Sample Reception to share information to ensure that the information entered into LIMS is correct the first time.
    • Review pricing and surcharges and approve prices for invoicing.
  • Reporting
    • Compile lists of reports due and ensure results are reported on time.
    • Enter data to worksheets from subcontract labs.
    • Faxing/e-mailing of results, reports to customers.
    • Revise reports as required.
    • Follow up on late jobs and with subcontractors, lab staff, and Project Managers.
    • Review reports for errors related to EDD, or where there are specific review requirements.
  • Subcontracts
    • Monitor subcontract report folder and attach/upload subcontract data as required.
    • Check Job Confirmation emails to ensure correct sample IDs/TATs.
    • Follow up on pending subcontracts the day before the job is due.
  • All other duties as assigned.

You are the ideal PROJECT MANAGER ASSISTANT if:

  • You have a Diploma or Degree in a science-related field or equivalent.
  • You have strong computer skills (Word, Excel, Power Point).
  • You have knowledge of LIMS and CRM programs is an asset.
  • Customer Service/Sales Training is an asset.
  • You are results-driven, action-oriented, friendly, and energetic.
  • You admit mistakes, do the right thing always, and are transparent.
  • You honor your commitments without fail.
  • You have exceptional communication and writing skills.
  • You are self-motivated with the ability to work in a fast-paced environment.
  • You work well both independently and as part of a team.
  • You openly communicate and promote collaboration within your team and with other stakeholders.
  • You are customer-focused, positive, and have a solution-oriented approach to problem-solving.
  • You are adaptable to change.
  • You have excellent attention to detail.

Bureau Veritas is a world leader in testing, inspection, and certification services.

Bureau Veritas Labs is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

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