Customer Service Department Manager

3 weeks ago

Amherst Nova Scotia BL, Cumberland region, Canada Loblaw Companies Ltd - Head Office Full time

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Atlantic Superstore, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Department Manager - Customer Service (Amherst Superstore #312) Currently supporting the Real Atlantic Superstore - Amherst #312 - Responsible for the Front End, Customer Service, Cash Office, and Bookkeeping Functions within the store. As part of our Management Team, you will be a mentor and leader, developing your team through succession planning initiatives, supporting our CORE Values. Part of your responsibility as a Department Manager will include weekly rotational responsibilities/ participation as part of our Manager on Duty rotation.

No Previous Retail or Management Experience?

At Loblaw, we offer a comprehensive training program to the successful applicant. While the successful applicant may benefit from having Retail Store Experience or previous experience leading/managing a team, we are on the lookout for a candidate willing to learn and take on a new career in Retail.,

What you'll do:

  • Oversee the day-to-day operations of the Front End department within the store

  • Ensure the department meets or exceeds sales and profitability goals

  • Train and develop department associates in customer service, product knowledge, and merchandising

  • Ensure merchandise is stocked, displayed, and priced appropriately

  • Monitor inventory levels and coordinate with other departments to ensure timely replenishment

  • Maintain a clean and safe department for customers and employees

  • Manage departmental expenses and assist in budget preparation

  • Communicate regularly with store management and other department managers to ensure store-wide goals are being met

  • Be constantly on the lookout for great talent to join our team

  • Lead, coach and motivate colleagues to improve productivity, engagement and retention

  • Be committed to maintaining merchandising and operational standards

  • Building and leading diverse teams that foster a workplace of inclusiveness and belonging

What you bring:

  • High school diploma or equivalent; some college coursework preferred

  • Previous retail management experience, preferably in a departmental or specialty store setting

  • Strong leadership and interpersonal skills with the ability to motivate and develop associates

  • Excellent organizational and time management skills

  • Ability to work a flexible schedule, including nights and weekends

  • Proficiency in basic computer skills, including Microsoft Office

  • Knowledge of retail operations, including merchandising, inventory management, and customer service

  • Ability to lift and move up to 50 pounds and stand for extended periods of time.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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