Program Manager

7 days ago

Montreal Quebec, Québec, Canada Randstad Sourceright Full time

Vous gérerez une équipe de programme de fournisseur de services (MSP) et assumerez la responsabilité quotidienne des prestations de services à un compte désigné. En tant que leader accompli, vous mettrez en œuvre des stratégies pour atteindre des chiffres de niveau de service sous contrat; gérez les ventes et la prestation de services pour atteindre le meilleur résultat final; vous aurez la responsabilité budgétaire; gérerez les buts et les objectifs; et serez en charge de maintenir la communication avec les clients existants pour assurer un développement commercial réussi.

RESPONSABILITÉS:

  • Servir en tant que point de contact quotidien pour les sponsors et la gestion des clients
  • Répondre aux questions et résoudre les problèmes opérationnels ou tactiques en temps reparti
  • Communiquer avec les fournisseurs concernant les exigences de service pour les exigences de compte et fournir des commentaires concernant les performances
  • Développer le processus de commande et les exigences de support. Créer et gérer tous les documents spécifiques au compte pour les initiatives de formation et de soutien
  • Élaborer et surveiller les exigences en matière de rapports sur les mesures du compte / client, concevoir des plans d'action associés à l'augmentation des taux de remplissage
  • Développer les meilleures pratiques pour faciliter les processus de gestion des commandes et augmenter les taux de soumission de CV et de placements. Coacher, motiver et diriger l'équipe pour atteindre les résultats souhaités
  • Etre le mentor d'une équipe de subordonnés; participer activement au développement des employés; examiner et fournir des commentaires sur les performances

ÉDUCATION:

Diplôme d'études secondaires ou équivalent requis

Diplôme Baccalauréat fortement souhaité

EXPÉRIENCE:

3 à 5 années d'expérience dans le secteur du Staffing ainsi que 3 à 5 années d'expérience en gestion de personnel à titre de gestionnaire de compte

COMPÉTENCES REQUISES:

  • Bilingue en français et anglais
  • Expérience MSP en tant que MSP ou en tant que fournisseur
  • Familiarité avec les systèmes de gestion des fournisseurs VMS - ex. Fieldglass, Beeline
  • Maîtrise des outils Microsoft Office, notamment Word, Excel, PowerPoint, Outlook
  • Fortes aptitudes client et compétences justifiées en service client
  • Excellentes compétences en communication et bonnes capacités interpersonnelles et organisationnelles
  • Expérience confirmée dans la gestion de grands comptes ou de projets complexes
  • Soucieux des détails afin de produire des résultats de qualité en améliorant continuellement le système et les processus
  • Solides compétences en gestion basées sur plusieurs années d'expérience, y compris le développement des personnes et la consolidation d'équipe

Notre organisation est présente à travers le Canada ainsi que dans 38 pays.


Comme illustré dans la description des tâches, il implique notamment de communiquer,

oralement et par écrit, avec les autres équipes de Randstad situées partout au Canada et avec

nos clients et partenaires internationaux. En effet, les clients et les partenaires internationaux

représentent la majeure partie de nos activités. À la suite d'une évaluation, nous avons

déterminé que les tâches liées au poste de coordinateur(rice) de gestionnaire de programme MSP nécessitent la connaissance de l’anglais en plus du français (à l’oral et à l’écrit). Nous avons également déterminé que la connaissance de l’anglais déjà exigée des autres employés ne permet pas l’exécution des tâches nécessitant la connaissance de l’anglais liées au poste de

gestionnaire de programme MSP. Cependant, Randstad restreint le plus possible le nombre de postes pour lesquels elle exige la connaissance d’une autre langue pour assurer l’accomplissement

efficace de sa mission.

  • Program Manager

    1 month ago

    Montreal, Quebec, Québec, Canada TV2 Consulting Full time

    Work onsite in Montreal up to 5 days a week collaborating with the teamCreate plans for the implementation and deployment as per the release scheduleGood working experience in an upper-management role, preferably in program management Exceptional skills in leadership, time management, facilitation, and organization Experience in managing...

  • Program Manager

    4 weeks ago

    Montreal, Quebec, Québec, Canada TV2 Consulting Full time

    Work onsite in Montreal up to 5 days a week collaborating with the teamCreate plans for the implementation and deployment as per the release scheduleGood working experience in an upper-management role, preferably in program management Exceptional skills in leadership, time management, facilitation, and organization Experience in managing...

  • Program Manager, Identity and Access Management

    4 weeks ago

    Montreal, Quebec, Québec, Canada TV2 Consulting Full time

    Work onsite in Montreal up to 5 days a week collaborating with the teamCreate plans for the implementation and deployment as per the release scheduleGood working experience in an upper-management role, preferably in program management Exceptional skills in leadership, time management, facilitation, and organization Experience in managing...

  • Program Manager, Identity and Access Management

    1 month ago

    Montreal, Quebec, Québec, Canada TV2 Consulting Full time

    Work onsite in Montreal up to 5 days a week collaborating with the teamCreate plans for the implementation and deployment as per the release scheduleGood working experience in an upper-management role, preferably in program management Exceptional skills in leadership, time management, facilitation, and organization Experience in managing...

  • KM Program Manager

    4 weeks ago

    Quebec City, Quebec, Québec, Canada Coveo Solutions inc. Full time

    Do you believe a positive experience can significantly impact people’s appreciation of specific companies, services, or products? As customers, are we not delighted each time we have a pleasant experience interacting with a customer service department? At Coveo, our Global Services Operations team is dedicated to empowering our team members, helping them...

  • SHE Manager

    1 month ago

    Montreal, Quebec, Québec, Canada White & Clayton Recruitment Full time

    Job title: EHS ManagerIndustry: Food ManufacturingReporting to: HR DirectorThe candidate is responsible for ensuring the improvement of health and safety performance, the development of occupational health and safety prevention programs as well as those of environmental compliance for the site.MAIN RESPONSIBILITIES● Implement a strategic health and safety...

  • Human Resources Manager

    4 weeks ago

    Montreal, Quebec, Québec, Canada Hays Full time

    Your new company Our client, a global real estate company, committed to shaping the future of the industry, is at the forefront of innovation and strategic growth. They are seeking a dynamic and experienced Human Resources Manager to lead their Canadian human resources efforts and support their ambitious goals. Your new role The Human Resources Manager will...

  • Human Resources Manager

    1 month ago

    Montreal, Quebec, Québec, Canada Hays Full time

    Your new company Our client, a global real estate company, committed to shaping the future of the industry, is at the forefront of innovation and strategic growth. They are seeking a dynamic and experienced Human Resources Manager to lead their Canadian human resources efforts and support their ambitious goals. Your new role The Human Resources Manager will...

  • Operations Manager

    1 week ago

    Montreal, Quebec, Québec, Canada Plaza Premium Group Full time

    About the CompanyHello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.Our promise to you:· We will respect and...

  • General Manager

    1 month ago

    Montreal, Quebec, Québec, Canada Moose Knuckles Canada Full time

    WHAT WE BELIEVEWe believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism.WHO WE AREWe are bold, we are tenacious, we are courageous and brave.We are a cast of characters;We embrace our differences and we share our likenesses.Some of What’s in it for You!Paid Personal DaysGenerous Benefit...

  • Technology Vendor Management Specialist

    4 weeks ago

    Montreal, Quebec, Québec, Canada SSENSE Full time

    SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content,...

  • Technology Vendor Management Specialist

    1 month ago

    Montreal, Quebec, Québec, Canada SSENSE Full time

    SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content,...

  • Environment, Health and Safety Manager

    5 days ago

    Montreal, Quebec, Québec, Canada White & Clayton Recruitment Full time

    KEY POINTSOpen to relocaters but must have FMCG experience (Relocation package available)Must speak FrenchMust have union experienceReporting into the Plant Director, this role is responsible for ensuring the improvement of health and safety performance, the development of occupational health and safety prevention programs as well as those of environmental...

  • General Manager

    4 weeks ago

    Montreal, Quebec, Québec, Canada Moose Knuckles Canada Full time

    WHAT WE BELIEVEWe believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism.WHO WE AREWe are bold, we are tenacious, we are courageous and brave.We are a cast of characters;We embrace our differences and we share our likenesses.Some of What’s in it for You!Paid Personal DaysGenerous Benefit...

  • Workflow Planning, Operations Manager

    3 days ago

    Montreal, Quebec, Québec, Canada SSENSE Full time

    ABOUT USSSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM.SSENSE has garnered critical acclaim as both an e-commerce engine and a...

  • Commissioning Manager

    4 days ago

    Montreal, Quebec, Québec, Canada ALTEN Full time

    About ALTEN:In just three decades, ALTEN has emerged as a global leader in Research and Development, Engineering, Information Technology Services, Life Sciences, and Network Services. Our footprint spans across 30 countries, with over 60,000 consultants driving innovation and technical excellence. Trusted by industry giants, we have become synonymous with...

  • Bilingual Wealth Management Advisor

    4 weeks ago

    Montreal, Quebec, Québec, Canada Compunnel Inc. Full time

    We are hiring for our client, a leading Financial and Insurance service provider.Contract: 6 - 12 months contractLocation: Oakville ON / Montreal QCJob Type: Hybrid (3 days from office)Payrate: $32/hr. on T4Job Summary: The Bilingual Advisor Onboarding & Transition Specialist is a critical and multi-functional role within Advisory Services’ business...

  • Marketing Project Manager

    2 weeks ago

    Montreal, Quebec, Québec, Canada SEG Products Full time

    We are a consumer-packaged goods company located in the heart of downtown Montreal, that manufactures, develops, designs and markets consumer products under license for a major American national brand. We are looking for a passionate, dynamic, and innovative marketer to drive our 360 marketing objectives. Our marketing department is charged with driving...

  • District Service Manager

    1 month ago

    Montreal, Quebec, Québec, Canada Brunel Full time

    Job Title: District Service ManagerLocation: Montreal, QCDescription: This leading global provider of products and services that support patient care with an emphasis on infection prevention is hiring for a District Service Manager. They will drive a customer-first culture within a full-service district and have the ability to grow and retain business,...

  • District Service Manager

    4 weeks ago

    Montreal, Quebec, Québec, Canada Brunel Full time

    Job Title: District Service ManagerLocation: Montreal, QCDescription: This leading global provider of products and services that support patient care with an emphasis on infection prevention is hiring for a District Service Manager. They will drive a customer-first culture within a full-service district and have the ability to grow and retain business,...