District Service Manager

3 weeks ago

Montreal Quebec, Québec, Canada Brunel Full time

Job Title: District Service Manager

Location: Montreal, QC


Description:

This leading global provider of products and services that support patient care with an emphasis on infection prevention is hiring for a District Service Manager. They will drive a customer-first culture within a full-service district and have the ability to grow and retain business, talent, and financial outcomes. They are responsible for the growth and profitability of the district by driving service revenue and sale partnerships for local and national accounts within their region.


Responsibilities


Customer Focus:

  • Assumes primary ownership for Customer Satisfaction, retention, and revenue attainment for their district
  • Builds strong Customer relationships and represents Service in critical Customer meetings, sales opportunities, and escalated issue resolution that requires leadership intervention. Acts as a model for these skills for their team
  • Develop high-performing partnerships with the company's sales/service teams to provide cohesive service solutions and maximize the local and national accounts within the area of responsibility
  • Models and owns the development of “Customer First” program outcomes and designs district-specific Customer engagement initiatives locally as needed
  • Implements protocols and procedures as required ensuring cost-effective delivery of service quality.
  • Implements coordinated strategies with internal partners to align customer needs and business strategy with the right resources and the right time, and prepare for future work (skills, experience)
  • Owns talent/resource forecasting and management to ensure Customer business expectations and financial objectives are met.


Growth & Continuous Improvement:

  • Deliver targeted financial performance for the district including full profit & loss responsibility, and risk management for all district-related activity.
  • Partners with business unit controller and AVP to develop associated costs, forecasted revenue and projected top/bottom line for the district, including inventory, employee and other operational expenses, costs/impacts of new programs, and Customer/corporate/compliance requirements (safety, training, Monitors and manages employee performance to develop a high-performance team
  • Ensures training and coaching is provided to meet Customer needs; provides regular feedback, coaching and timely performance discussions
  • Acts as a liaison between company and the field to be a conduit for positive and constructive feedback and enhance employee engagement & retention
  • Consistently sets expectations of performance for District and Region which includes frequent communication of milestones regulatory)
  • Analyzes and forecasts labor and skill requirements in alignment with customer and budget objectives and assess ROI of alternative resources/methods to meet Customer, operational and talent needs
  • Assumes responsibility for understanding risk, compliance, safety and audit requirements within the company and where required by Customer agreements. Enforces standards, codes and procedures (FLEET, Maintenance, Workplace safety) and ensures the company is represented in safe professional manner at Customer sites


Requirements:

  • Bachelor’s degree, and 6 years of experience including 2 years leading teams; In lieu of degree, 14 years relevant work experience including relevant leadership experience, including military experience and leadership.
  • Experience in resource planning, managing employee performance and basic P&L/budget reporting.
  • Strong Written and Verbal Communication Skills.
  • Valid driver’s license.
  • Basic/intermediate skills (Word, Excel, Outlook, intranet) and ability to navigate multiple systems and create/distribute reports.
  • Experience (managing virtually) leading field teams or equivalent/progressive experience in Field Service or other relevant field leadership in comparable industry.
  • 4 + years of field service leadership roles.
  • Continuous Improvement training or proven results.
  • Strong business acumen, and related experience in managing budget/cost planning and managing performance processes.


What We Offer

Why apply through Brunel? Finding the next step in your career can be a full-time job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with onboarding. We’ll get you going while you get on with the job.


About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.

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