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Operations Supervisor
3 months ago
Job Requisition Id: 182159
Business Function: Plant Operations
Primary City: Kelowna
Province: British Columbia
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: OP 01
Number of Vacancies: 1
Working Hours: Sun - Thu 23:00 - 07:00
Job Description
Reporting to the Superintendent, manages the efficient manual processing of all classes of mail on assigned shift; supervises staff; performs various administrative tasks related to operation of the Section, and performs other related duties as assigned. Acts as the “voice of the company”, sharing performance expectations, business updates and results regularly with team members.
Job Responsibilities
- Supervises the processing of all classes of mail in a postal facility. Sets daily priorities to ensure that deadlines and service commitments are met. Monitors and follows up on delivery and scanning exceptions. Liaises with other functions in operations to ensure the efficient movement of mail.
- Promotes and implements work place safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts investigations, and reports and follows up on accident incidences. Addresses and resolves health and safety issues in a timely and efficient manner and may participate as a member of the local health and safety committee.
- Supervises, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace. Administers human resources processes such as staffing, performance management, and attendance management. Resolves staff issues, including disciplinary action if required.
- Estimates workloads in order to arrange for adequate staff to be on duty, recommends and sometimes authorizes the use of overtime as required. Assigns and confirms available staff to different areas of the operation according to fluctuating mail volume.
- Evaluates current operational methods and procedures and recommends improvements to optimize operational efficiency. Implements changes and communicates with support groups as required.
- Conducts daily observations of employee productivity. Investigates abnormalities and works to improve performance and implement best practices in productivity. Analyzes daily productivity reports to determine problems and trends.
- Maintains administrative records on volumes processed and employees’ time and leave in SAP. Performs administrative tasks related to the operation of the shift.
- Promotes good relations with external stakeholders such as bargaining unit representatives, contractors, customers and the general public.
Qualifications
Education
- High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)
Experience
- Minimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment
- Working knowledge of Microsoft Office (i.e., understand the major features of each software application)
Other Information
Safety Sensitive Positions
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.
Employment Equity
Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.
Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.
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