Warranty Service Manager

1 month ago


Ottawa Ontario HB, Montréal, Canada Mattamy Homes Limited Full time

Location: Ottawa, Ontario (On site 5 days/week)

Company: Mattamy Homes Canada

Department: Warranty, Ottawa Division

Employment Type: Full-Time

Reports to: Senior Manager, Warranty

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. Our team is as solid as they come, and together we learn and grow as we strive to create a positive impact in the homebuilding industry.

What we offer:

The Warranty Service Manager in our Ottawa Division is responsible for the daily operations of the Warranty Service Department to ensure that homeowner service requests are fulfilled while delivering on our mission.

What you’ll do:

  • Manage the completion of warranty service work while adhering to budget, which includes:
  • Collect, review, and schedule 30-day and year-end Warranty Service requests.
  • Respond to and provide immediate resolution to deficiencies, including mediation, arbitration, and inspections.
  • Review repairs completed by Warranty Service Technicians for quality of work.
  • Ensure trades are scheduled appropriately to adhere to Warranty Service timelines.
Work closely with Senior Builders and Trade Partners to report repetitive deficiencies and homeowner concerns. Manage Warranty Service employees through ongoing performance management and development. Create and maintain relationships with homeowners, professionally addressing concerns. Manage emergency service requests after closing. Ensure site compounds remain clean and presentable. Participate in community events and Mattamy University sessions.

What you bring:

  • College/University degree or diploma in Business, Construction, Urban Planning, or related fields.
  • Demonstrated people leadership experience (minimum 2 years).
  • 5 years of experience in a customer service or construction role.
  • General knowledge of trade contracts and Tarion.
  • Ability to set priorities and manage workloads.
  • Strong organizational and time management skills.
  • Excellent communication skills – both verbal and written.
  • Customer-focused with strong problem-solving skills.
  • Self-motivated with the ability to work in a team and independently.

Bonus points:

  • Bilingual.
  • Experience working with a homebuilder.
  • Experience in carpentry, electrical, plumbing, drywall, and painting.

We encourage applicants who meet most of the role requirements to apply It’s okay if you don’t have 100% of the requirements.

Who we are:

Mattamy Homes is the largest privately owned homebuilder in North America, with over 40 years of history across Canada and the United States.

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work.

Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application.

Qualified applicants will be contacted directly by the Talent Acquisition team.

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