Customer Success Manager

2 weeks ago

Montreal QC GF, CA FLiiP Full time
FLiiP is a fast-growing company offering a flexible, dynamic and stimulating work environment in the field of sport and physical activity. This is your chance to join a company that has already proven its success and is at the dawn of exponential growth.
We are looking for a Customer Success Manager who is passionate about the customer experience and will promote FLiiP internationally.
Why work at FLiiP?
By joining our talented FLiiP team, you will enjoy greater autonomy, responsibility and career growth opportunities. We are a growing company where projects are varied and stimulating and where teamwork is highly valued.
Your mission:
As Customer Success Manager, you will be responsible for establishing a trusting relationship with customers by identifying their needs, expectations and objectives. Your mission is to build long-term relationships with customers while helping them optimize all facets of their business with FLiiP.
Your tasks:
Guide new clients through the onboarding steps while transitioning from their old software to FLiiP
Identify opportunities for account expansion and revenue generation within our customer base
Advise our customers on how to improve their performance and increase their return on investment
Clearly communicate the benefits of new product features and ensure customers adopt them quickly
Quickly identify gaps in our product that impact our customers' success
Work closely with our product and engineering teams to resolve issues
Work collaboratively with clients to help them fully understand our value and achieve results

Requirements
Experience in developing and maintaining strong client relationships
Comfort in handling difficult situations and escalating issues appropriately
Proactive, detail-oriented, forward-thinking and productive work ethic
Excellent communication, problem-solving and listening skills
At least 2 years of professional experience in customer service
Technology-savvy
Experience in software implementation, in technology/SaaS/B2B, in the fitness world is an asset
Bilingual in French and English is an asset

Benefits
Hybrid work once fully trained
Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move
Access to a monthly telecommunications allowance (phone and internet)
Career advancement opportunities in various departments (Customer Success, Sales, Marketing, etc.) of a growing SAAS
Competitive salary based on your experience
Dynamic and flexible work environment: Integrate pleasure into daily life surrounded by an efficient and motivating team

We know imposter syndrome can get in the way of spectacular candidates, but please don't hesitate to apply. We'd love to hear from you.

  • Specialist, Customer Relations Centre

    3 weeks ago

    Montreal, QC, G4F, CA Scotiabank Full time

    Requisition ID: 158573 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...

  • Bilingual Specialist, Customer Relations Centre

    3 weeks ago

    Montreal, QC, G4F, CA Scotiabank Full time

    Requisition ID: 197026 Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth...

  • KM Program Manager

    3 weeks ago

    Montreal, QC, G4F, CA Coveo Solutions inc. Full time

    Do you believe a positive experience can significantly impact people’s appreciation of specific companies, services, or products? As customers, are we not delighted each time we have a pleasant experience interacting with a customer service department? At Coveo, our Global Services Operations team is dedicated to empowering our team members, helping them...

  • Engineering manager

    3 weeks ago

    Montreal, QC, G4F, CA Administration portuaire de Montréal Full time

    Under the supervision of the Director, Infrastructure Management, the incumbent is responsible for planning, coordinating, directing, controlling and managing all activities and teams in their engineering department. The incumbent will also have to ensure the sustainability of the dock assets, electrical network, roads, railway, sewer, aqueduct and...

  • District Manager

    2 weeks ago

    Montreal, QC, G4F, CA Breakthru Beverage Group Full time

    Overview: Breakthru Beverage Canada (BBC) is the leading Sales Broker in the Canadian marketplace representing suppliers such as Diageo, Brown-Forman, Casamigos, Aquilini Brands, EPI and Lucas Bols. At BBC, we put a premium on building a strong team culture and we measure success through the daily practice of our Breakthru values. With this foundation in...

  • Key Accounts Manager

    2 weeks ago

    Montreal, QC, G4F, CA Breakthru Beverage Group Full time

    Overview: Breakthru Beverage Canada (BBC) is the leading Sales Broker in the Canadian marketplace representing suppliers such as Diageo, Brown-Forman, Casamigos, Aquilini Brands, EPI and Lucas Bols. At BBC, we put a premium on building a strong team culture and we measure success through the daily practice of our Breakthru values. With this foundation in...

  • Sr. Human Resources Manager

    7 days ago

    Montreal, QC, G4F, CA Grifols Full time

    This Sr. Human Resources Manager role is part of a team of Canada/US based HR professionals responsible for cultivating a high performing, proactive and strategic HR function in support to the company’s Biopharma Division. The key responsibilities include but not limited to providing comprehensive HR support and leadership for our Grifols Canada...

  • Customer Service Coordinator/ Coordinateur du service a la clientele

    2 weeks ago

    Montreal, QC, G4F, CA APG-Neuros Full time

    Reporting to the Aftermarket Sales Manager, the Customer Service Coordinator is responsible for supporting activities related to the Aftermarket quotes offered to our customers while ensuring customer satisfaction. This person must demonstrate strong interpersonal skills to provide excellent customer service and support.TASKS· Identify customer’s needs...

  • Regional Facility Security Manager

    3 weeks ago

    Montreal, QC, G4F, CA Produits forestiers Résolu Full time

    Resolute Forest Products, founded more than two centuries ago, is a global leader in the forest products industry. Through the years, it has built more than 20 predecessor companies and supported hundreds of communities. The company owns or operates some 40 facilities, as well as power generation assets, in the United States and Canada. Our 6,600+...

  • Deployment Project Manager

    2 weeks ago

    Montreal, QC, G4F, CA iVedha Inc. Full time

    Position SummaryResponsible for managing the entire Solutions Deployment (SD) scope on a given Project. Responsible for all the technical aspects of the Project that are deployment related, as well as planning, budgeting and scheduling issues related to Deployment. As such, the DPM works closely with the PM and SEM to plan and deliver the Project...

  • Associate Manager, Ecommerce

    2 weeks ago

    Montreal, QC, G4F, CA Naturesage Omega-3 Full time

    About the CompanyNaturesage is a dietary supplement company whose products are based on the Clary Sage Seed Oil, pure cold-pressed and extracted at the source of Omega 3 without the use of chemicals or additives. We do our part to preserve the ecosystem by using earth-friendly methods to achieve the best vegan Omega 3 supplements.Overview:As the Associate...

  • Specialist, Commercial Logistics

    3 weeks ago

    Montreal, QC, G4F, CA Produits forestiers Résolu Full time

    Resolute Forest Products, founded more than two centuries ago, is a global leader in the forest products industry. Through the years, it has built more than 20 predecessor companies and supported hundreds of communities. The company owns or operates some 40 facilities, as well as power generation assets, in the United States and Canada. Our 6,600+...

  • Territory Manager, On-Premise – New Division

    2 weeks ago

    Montreal, QC, G4F, CA Breakthru Beverage Group Full time

    Overview: Breakthru Beverage Canada (BBC) is the leading Sales Broker in the Canadian marketplace representing suppliers such Diageo, Casamigos, Aquilini Brand, Lucas Bols. At BBC, we put a premium on building a strong team culture and we measure success through the daily practice of our Breakthru values. With this foundation in place, we continue to evolve...

  • Product Information Management

    2 weeks ago

    Montreal, QC, G4F, CA SEG Products Full time

    We are a consumer-packaged goods company located in the heart of downtown Montreal, that manufactures, develops, designs and markets consumer products under license for major American national brands. you will be responsible for overseeing the organization, maintenance, and distribution of product information within our company. Your role is crucial in...

  • Housekeeping attendant

    3 days ago

    Montreal, QC, G4F, CA COGIR Immobilier Part time

    Every day, our team of enthusiasts makes a difference to residents. The “human to human” relationship is at the heart of our approach and our business philosophy. In addition, the success experienced by COGIR Immobilier is based on good teamwork between the different departments and on all the people who have joined the company for more than 25...

  • MES Business analyst/programmer

    2 weeks ago

    Montreal, QC, G4F, CA Kruger inc. Full time

    POSITION SUMMARYThe MES Business Analyst/ Programmer is responsible for designing, implementing, and maintaining manufacturing execution systems (MES) to optimize production processes. Their duties include analyzing data, identifying areas for improvement, developing solutions, integrating MES software with other systems, and providing technical support....

  • Sales and marketing coordinator

    3 days ago

    Montreal, QC, G4F, CA CREO Solutions Full time

    CREO Solutionsis seeking a sales and marketing coordinator to join its team. ESSENTIAL RESPONSIBILITIES: Assisting with the development and implementation of sales and marketing strategies. Coordinating the production and distribution of promotional materials, such as corporate presentation, case studies, email campaigns and service offers. Present...

  • Night Audit Supervisor

    3 weeks ago

    Montreal, QC, G4F, CA Hôtel Humaniti Montréal Full time

    The Humaniti Hotel Montreal is the very first Autograph Collection by Marriott hotel to establish itself in Quebec, in all its grace and sophistication. Open since June 2021, the hotel is located in the heart of a vertical community that includes condos, residences, offices, two restaurants, a lounge, a bakery, a health centered grocery store, a fitness...

  • Asset Protection Representative

    2 weeks ago

    Montreal, QC, G4F, CA Maxi Full time

    Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the...

  • Ecom Content and Business Systems Analyst

    2 weeks ago

    Montreal, QC, G4F, CA Moose Knuckles Canada Full time

    WHAT WE BELIEVEWe believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism.WHO WE AREWe are bold, we are tenacious, we are courageous and brave.We are a cast of characters;We embrace our differences and we share our likenesses.Some of What’s in it for You!Paid Personal DaysGenerous Benefit...