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Manager, Membership Development
3 months ago
About Us:
ACMO is Ontario's only professional association dedicated to supporting and promoting the condominium management profession. For more than 44 years our mission has been to cultivate and promote a growing community of condominium management professionals through higher standards, knowledge, support, resources, advocacy, and networking opportunities. We offer connection to a community in which members have opportunities to develop professionally, advance their collective interests, and increase their value to employers and clients.
Job Summary:
We’re looking for a driven individual with sales, marketing, and membership experience to join our team and proactively drive the expansion of our community and increase member value. You will take the lead in managing all aspects of membership development and member programs and services to help people and organizations get and stay connected to our community.
Specific Responsibilities:
• Management and implementation of membership solicitation and development initiatives and value-added member programs and services designed to increase membership and member satisfaction.
• Implement and coordinate membership prospecting, sales/acquisition, onboarding, retention and exit processes.
• Work collaboratively with marketing staff to coordinate ongoing membership promotion to increase awareness and interest in ACMO membership.
• Participate in and work collaboratively with events staff on the delivery of ACMO events and industry conferences/tradeshows to support membership development objectives.
• Manage development and implementation of member programs and services and associated supplier/partner relationships.
• Establish, cultivate and manage relationships with external stakeholders, regional reps, mentors, partners, and organizations to advance membership development and programming objectives.
• Propose strategies and tactics to meet association objectives in the areas of membership development and membership programs as part of the strategic planning process. Develop, implement, and monitor the annual membership operating plan and budget.
• Together with the Manager, Events and Sponsorship, provide ongoing leadership and support to the Membership and Programs Committee and any ad-hoc committees required to advance membership development objectives.
• Conduct/coordinate market research to identify and understand existing and potential target markets, member needs, and provide insights into new programs, services, and events to ensure value and satisfaction regarding ACMO membership.
• Provide ongoing recommendations for improvement to the Executive Director in the areas of membership and member programs.
• Prepare regular membership and program reports to the Executive Director.
• Attend Board of Directors, Membership and Program, and other committee meetings as required.
• Management and evaluation of membership staff.
• Other duties as required.
Qualifications/Skills:
• Post-secondary education in marketing, sales, business management or related field
• 5 – 7 years of progressive experience in membership sales/development and membership programs and services, or equivalent
• Demonstrated ability in sales, partnership development and customer relations
• Excellent interpersonal, communication and presentation skills
• Highly motivated, self-driven team player with strong leadership skills
• An effective collaborator and problem solver
• Experience developing and executing plans and budgets
