Retail Store Manager

1 month ago

Vernon British Columbia UB, CA Gillman Home Center Full time

The Store Mgr position is responsible for providing excellent customer service and treating our employees as our #1 priority.


Essential Functions:
  • Embody the GHC culture of treating our team members as our #1 priority.
  • Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns.
  • Maintain a positive presence in the store by providing excellent customer service. Hold team members accountable for providing exceptional customer service.
  • Assist and support the General Manager in all aspects of store operations.
  • With guidance from General Manager, help supervise, train and develop store and lumber yard team members on policies and procedures.
  • Regularly walk the store and yard to find and address issues.
  • Ensure a clean, well-stocked and merchandised store for customers.
  • Manage inventory to keep optimal amount of stock on hand to maximize turns and profit, while maintaining adequate on hands.
  • Assist in and manage the process of unloading freight and stocking shelves.
  • Assist General Manager and Office Manager with administrative tasks. These can include; order stock, record keeping, running and analyzing reports, payroll, scheduling, register balancing and deposits, etc.
  • Support General Manager in loss prevention efforts.
  • Work with merchandiser and store management to maintain promotional and permanent displays.
  • Maintain assigned department(s).
  • Uphold safety standards and help administer safety training.
  • Assume certain management responsibilities in absence of General Manager.
  • Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
  • Follow all company policies and procedures.
  • Other duties as assigned.
Work Competencies:
  • Excellent interpersonal and customer service skills.
  • Strong supervisory and leadership skills.
  • Ability to prioritize tasks and delegate them when appropriate.
  • Proficient with computer skills.
Supervisory Responsibility:

This position manages all store and yard staff.


Physical Requirements:

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

  • Prolonged periods of standing and walking throughout the retail and lumber yard space.
  • Must be able to lift up to 40 lbs at times.
Position Type and Expected Hours of Work:

This is a full-time position, scheduled 45 hours/week. Days and hours of work vary. Must be available to work days, evenings and weekends.

Required Education and Experience:
  • High School Diploma or GED
  • 3 + years of Retail Experience (preferred in hardware/lumber industry)
  • Experience supervising employees a plus.
  • Management experience a plus.
Benefits Offered:
  • Medical Insurance
  • Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
  • 401k plan with employer contribution
  • Free $25k Life Insurance Plan
  • Employee discount
  • Vacation time

Gillman Home Center provides equal employment

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