Retail Systems

2 weeks ago

Canada, CA Fire & Flower Full time

About Us:

Founded in 2020, FIKA is a lifestyle brand redefining cannabis retail, including flagship locations in Toronto’s Union Station and Distillery District. Now with over 140+ locations across Canada, The FIKA Company is the home of 8 Canadian retail banners, including FIKA Cannabis, Fire & Flower, Friendly Stranger, Pop’s Cannabis, Ganjika House, Flower Haze, Prairie Records and Bud Supply. Providing exceptional service in a variety of welcoming and intuitive store environments, The FIKA Company retail family is the destination for every type of cannabis consumer.


Title

Retail Systems & Process Lead


Reports To

Director, Retail Enablement and Optimization


Summary

The Retail Systems & Process Lead plays a crucial role in optimizing operational processes by leveraging technology and data-driven insights. This role involves managing system infrastructure, ensuring data integrity and reconciliation, and driving process improvements to enhance operational efficiency related to Cova and retail store systems.


Core Competencies

  • Analytical Problem-Solving
  • Change Facilitation and Communication
  • Technical Acumen
  • Data-Driven Decision Maker
  • Innovation and Adaptability


Essential Duties and Responsibilities

System Infrastructure Management:

  • Support and maintain the system infrastructure related to operational processes, ensuring data integrity, system availability, and performance.


Process Automation and Efficiency:

  • Identify, evaluate, and implement technological solutions to automate processes and improve operational efficiency across the organization.


Process Analysis and Optimization:

  • Analyze existing processes to identify inefficiencies, bottlenecks, and areas for improvement, aiming to enhance workflow and resource allocation.


Change Management and Documentation:

  • Facilitate change management by documenting process improvements and communicating them effectively to relevant stakeholders and teams.


Continuous Improvement and Innovation:

  • Utilize data and analytics to drive informed decision-making, measure process improvements, and ensure they align with organizational objectives.


Education, Training and Experience

  • Post Secondary Education in business administration, management, or a related field.
  • Proven experience in system infrastructure management and process optimization.
  • Strong analytical and problem-solving skills to identify process inefficiencies and propose effective solutions.
  • Proficiency in leveraging technology and data to automate processes and enhance operational efficiency.
  • Excellent communication skills to facilitate effective change management and collaboration across teams.
  • Ability to work effectively in a fast-paced environment, managing multiple projects simultaneously.
  • Detail-oriented with a focus on data integrity and accuracy.
  • Familiarity with various tools and software used for system management and process optimization.


Working Conditions

  • Open availability with a remote workspace
  • Requires stable internet connection, ability to connect virtually consistently.
  • Travel from time to time, when required for the business.
  • Manual dexterity required to use desktop computer and peripherals.



The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.


*Thank you for your interest and application, only those selected for next steps will be contacted. *

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