Current jobs related to Technical Support Analyst - Canada, CA - PBS Systems Inc.

  • Technical Support Manager

    6 days ago

    Canada, CA CareCru Full time

    TECHNICAL SUPPORT ANALYST We are looking for an experienced and results-driven Technical Support Analyst responsible for providing technical support to our customers. This includes dealing with daily customer support requests, ensuring the successful and ongoing launch of our product, enhancing customer satisfaction, and helping them leverage the CareCru...

  • IT Operations Support Analyst

    2 days ago

    Canada, CA GeorgiaTEK Systems Inc. Full time

    Job Title: IT Operations Support AnalystWork Location (City/State): Toronto, ON (Onsite 5 days a week)Employment Type: Full-timeWhat You Will Do:Collaborate: Interface effectively with other support teams and vendors to ensure seamless communication and coordination. This includes working closely with cross-functional teams to resolve issues and implement...

  • Application Analyst

    1 week ago

    Canada, CA Insight Global Full time

    Day-to-DayInsight Global is looking for an Application Analyst to join our client local to Edmonton, AB, on a contractual basis. This role is 100% remote, however, all work must be done within Canada. The successful candidate will be responsible for providing technical support, troubleshooting and system maintenance for a large Enterprise Database Archival...

  • ServiceNow Business Analyst

    2 days ago

    Canada, CA Experis Canada Full time

    Location: Ottawa (up to 3 days a week)We are seeking a Senior Business Analyst consultant to join our client in the Federal Government. This role involves supporting various initiatives and partner organizations to achieve specific deliverables.Qualifications:ServiceNow System Administration trainingITIL Certification: ITIL Foundation, ITIL Expert or ITIL...

  • IT Business Analyst

    2 days ago

    Canada, CA Charter Full time

    Position Title: IT Business AnalystLocation: Canada (remote)Our Company:Charter is an award-winning IT Infrastructure Solution Provider of technology and services with offices across Canada. Founded in 1997, Charter’s mission is to align people, process, and technologies by offering a comprehensive portfolio of innovative IT solutions, Advisory &...

  • Technical Writer

    2 days ago

    Canada, CA Sigma Software Group Full time

    We are looking for a talented and passionate Technical writer who will help to create well-structured and extensive documentation.As a Technical Writer, you will be a part of our dynamic team and report directly to the Chief Product Officer.Sounds like you? We are waiting for you in our team!CustomerThe company was founded in 2012 in Brooklyn. Our humble...

  • Senior Business Analyst

    1 week ago

    Canada, CA Exadel Full time

    Job Summary:We are seeking a highly experienced Senior Business Analyst with a deep understanding of the Endur platform, particularly in the Commodity, Energy, or Financial Services sectors. Experience in Metals is a plus. The ideal candidate will be skilled in managing change, collaborating with developers and business users, and supporting User Acceptance...

  • Technical Project Manager

    20 hours ago

    Canada, CA BrickRed Systems Full time

    We are seeking an experienced Technical Project Manager (TPM) to join our dynamic team. The TPM will play a crucial role in overseeing the planning, execution, and delivery of various technology projects within our organization. This role requires a blend of technical expertise, project management skills, and a strong understanding of business objectives....

  • Test Analyst

    2 days ago

    Canada, CA HCLTech Full time

    Test AnalystsCanada - RemoteFull TimeJDTo develop comprehensive test plans based on project requirements and objectives in collaboration with project stakeholders to define testing scope, goals, and deliverables.(Min 5 to 7 yrs in the respective area)(1.) To participate in functional as well as technical discussions with the client or team to understand...

  • Analyste technique

    2 days ago

    Canada, CA LOC Software Full time

    Si vous aspirez à participer à l’essor d’une compagnie fièrement canadienne tout en développant vos capacités et où vos idées seront écoutées, Logiciels LOC est l’employeur pour vous!Qui est LOC Software?Nous sommes la première plateforme entièrement connectée qui brise les moules traditionnels en faisant le lien entre le passé et...

  • Senior Business Analyst

    2 days ago

    Canada, CA Resonaite Full time

    Our client in the public sector is looking for a contract based Senior Business Analyst with expertise in ServiceNow ITSM workflows.Location: Hybrid 2 - 3d/week downtown OttawaDuration: 5 months ResponsibilitiesServiceNow Implementation & Optimization: Collaborate with IT and business teams to identify opportunities for optimizing the ServiceNow platform....

  • Application Support Analyst DSI/Analyste principal du soutien DSI

    1 month ago

    Canada, CA Recochem Inc. Full time

    English version will follow: Recochem ouvre la voie en offrant des solutions globales de gestion thermique, de contrôle des émissions, d'entretien des véhicules et d'entretien ménager qui assurent la protection et la sécurité des consommateurs et de l'environnement. Recochem excelle à transformer les idées des consommateurs en...

  • Data Business System Analyst

    1 week ago

    Canada, CA LTIMindtree Full time

    Title: Data Business System AnalystLocation: Canada (Remote)ContractMandatory skills: Collibra, Unity Catalog, Data Analytics , Databricks architecture, Data GovernanceJob DescriptionRole Overview:This role will be responsible for translating business needs into technical requirements, managing logical data models, and working closely with ingestion and...

  • IT Operations Support Analyst

    2 days ago

    Canada, CA GalaxE.Solutions Full time

    ollaborate: Interface effectively with other support teams and vendors to ensure seamless communication and coordination. This includes working closely with cross-functional teams to resolve issues and implement solutions efficiently. System Coordination: Coordinate and support system changes, user builds, and desk moves. This involves planning and executing...

  • RMS System Analyst

    6 days ago

    Canada, CA Mewar Infotech Limited Canada Full time

    Responsibility Provide assistance for inventory systems and related applications, focusing on Oracle Retail (ORMS/SIM). Help identify and address system gaps.Quickly identify operational issues and work to resolve them, ensuring smooth functioning of the systems.Serve as the primary point of contact for resolving critical data issues impacting financial...

  • Marketing Data Analyst

    2 days ago

    Canada, CA Robert Half Full time

    Robert Half is seeking a skilled Marketing Data Analyst to join our clients team for a 6-month contract, with potential to extend. The ideal candidate will have a strong background in marketing analytics and data manipulation, with a focus on understanding and fulfilling the needs of marketing stakeholders. This Marketing Data Analyst role will work hybrid...

  • Product Analyst

    1 week ago

    Canada, CA Dasro Consulting Inc. Full time

    Dasro is looking for Product Analyst- REMOTE for one of its clients in Regina, SK Duration: 12months contract with the possibility of extensionLocation: Remote Responsibilities include but not limited to:Create, manage, and resolve stories in JIRA.Create, manage, release (production & ITE), and discontinue corporate forms.Evaluate/develop business...

  • Data Analyst

    2 days ago

    Canada, CA Animo Tech Full time

    Data AnalystAs a Data Analyst, you will be responsible for gathering, cleaning, and interpreting complex datasets, translating them into actionable strategies that can contribute to business growth. Your expertise in statistical modeling and predictive analysis will support strategic initiatives, and your ability to communicate findings through reports and...

  • Sr. Market Intelligence Analyst

    2 days ago

    Canada, CA Sailun Tire Americas Full time

    Sr. Market Intelligence Analyst – Global Specialty BrandsSailun Tire Americas Position Reporting To – VP, Marketing & Market Intelligence Location: 1 Kenview Blvd. Brampton (In -office: Tues, Wed and Thurs)The RoleReporting to the VP, Marketing & Market Intelligence, the Sr. Market Intelligence Analyst – Global Specialty Brands is responsible for...

  • ServiceNow Technical Architect

    2 months ago

    Canada, CA Engage ESM, an Eviden Business Full time

    Job Overview: Summary of PositionResponsible for translating complex client needs into specific technical requirements and defining a solution meeting those requirements. You will be a client-facing technical leader, orchestrating and driving the development of these requirements into enterprise solutions. As a Technical Architect, you will oversee projects...

Technical Support Analyst

3 months ago

Canada, CA PBS Systems Inc. Full time

Calgary Tech Centre, Calgary, Alberta, Canada

Job Description

Posted Tuesday, January 23, 2024 at 7:00 AM

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we have only just begun “

The Opportunity:


We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team to support the PBS Install Services Team. As a TechnicalCustomer Service Representative you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. TechnicalCustomer Service Representative isresponsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.

Responsibilities:

  • Managing incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
  • Logging and documenting all customer interactions within our ticketing system and escalating matters as required
  • Collaborating with other groups/departments to streamline service delivery
  • Identify opportunities to drive process improvements that positively impact the client’s experience
  • Develop knowledge and understanding of our software and the supporting Infrastructure
  • Achieve relevant certification in line with department needs and requirements
  • Achieving and exceeding KPI targets and other Metrics defined by the department
  • Available to travel at least one week a month throughout the USA and Canada
  • Keeping abreast of Software enhancements and new releases, by reviewing release notes
  • Commit to an ongoing personal development and cross-training as recommended by your Team Lead

Qualifications:

  • Previous customer service or dealership experience will be an asset
  • High School Diploma required, relevant certification or post-secondary diploma preferred
  • Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
  • Previous experience working with Networks (TCP/IP)
  • Basic LAN/WAN knowledge
  • CompTIA A+ and Network +
  • Thorough understanding of PC hardware and software as well as Microsoft Product
  • Problem solving and trouble shooting skills
  • Effective time management and organization
  • Strong multi-tasking and prioritization
  • Excellent verbal and written communication skills
  • Ability to work within and meet set deadlines
  • Strong base knowledge of industry standard business applications
  • Willingness to commitment to an ongoing system of education and cross-training

What we offer:

  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • The opportunity to travel
  • Free parking
  • Staff events
  • Competitive base salary ($45,000 k/yr. to $55,000 k/yr.)
  • Great referral bonus
  • Staff discounts with GM, Dell, and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact theRecruiting Department.

Calgary Tech Centre, Calgary, Alberta, Canada

#J-18808-Ljbffr