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Games Manager

3 months ago

Calgary Alberta DJ, CA Pure Canadian Gaming Corp. Full time

Title

Games Manager

Reports To

General Manager

Summary

The Games Manager effectively manages and leads table games staff to achieve and maintain a high level of job performance and exceptional customer service. This individual will assume responsibility in the absence of Senior Management (Department heads).

Core Competencies

  • Customer Service
  • Decision Making and Judgement
  • Leadership
  • Communication

Job Duties

  • Assumes responsibility in the absence of Senior Management (Department heads)
  • Ensure all employees are well informed and aligned with the company's Mission Vision Principles Values
  • Effectively manages and lead table games staff to achieve and maintain a high level of job performance and exceptional customer service
  • Initiate Staff development and training
  • Assist in the facilitation of the recruitment process, as well as provide department payroll functions
  • Using effective time management skills and ensures adequate staffing levels to meet business needs.
  • Ensure the casino is operated in accordance with the AGLC Casino Terms and Conditions
  • Strong working relationships with Advisors, Charity Workers, and Volunteers
  • Contact AGLC of all suspicions or evidence of cheating at play, theft, monetary discrepancies or other illegal activities.
  • Ensure the proper P&P for storage and security of all gaming assets
  • Report any error or procedural irregularities in games operation to the appropriate persons.
  • Ensure all table games are being run smoothly and efficiently.
  • Acts as a role model for employees and fosters teamwork, employee morale, motivation, and open communication.
  • Additional duties or responsibilities as required

Requirements

  • Completion of a Grade 12 High School diploma or G.E.D. equivalent.
  • Post- secondary education in business or a related field is an asset
  • Must be able to pass AGLC examination and acquire Games Manager license
  • 3 years of gaming experience
  • 2 years of experience as a Pit Manager
  • Strong understanding of overall casino operations
  • Strong knowledge of AGLC Terms and Conditions
  • Proven leadership skills and business acumen
  • Working knowledge with word processing, spreadsheets, email, Internet navigation, and presentation software
  • Willing to work all shifts
  • Excellent verbal and written communication skills
  • Must exhibit exemplary customer service skills

Work Conditions

  • Must be able to stand for prolonged time periods
  • Must be able to carry out light cleaning duties
  • Must be available to work all shifts including evenings, weekends, and holidays
  • Must be able to work in a fast-paced working environment
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