Guest Experience Agent, Pyramid Lake Lodge

4 weeks ago

Jasper Alberta TE, Yellowhead, Canada Pursuit Collection Full time
What will be your daily pursuit?: Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

What will your compensation be?: The starting salary for this position is $18.00 per hour.

When does this adventure begin?: This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?:
  • Join an inclusive, global team and make life-long connections.
  • Enjoy free access to Pursuit attractions and 50% off for friends.
  • Get discounts on hotel stays, dining, and retail.
  • Access subsidized mental health and wellness resources.
What will you do in this job?:
  • Provide an exceptional hospitality-focused informational and sales interaction with guests visiting Pyramid Lake
  • Be current and up to date on all Pursuit attractions, products and promotions along with our other services/experiences provided on site
  • Provide information and answer questions about general knowledge of the Jasper area
  • Coordinate guest equipment rentals, i.e. canoes, kayaks, paddle boats, motor boats, and bikes.
  • Cleary communicate safe boating and equipment policies via a guest 'Safety Talk'.
  • Ensure that rental boat agreements and releases are thoroughly understood, completed correctly, properly filed and adhered to
  • Ensure all safety equipment is included in every boat rental (i.e. bailer, rope and paddle).
  • Monitor guest activities on Pyramid Lake to ensure safety compliance.
  • Maintain proper inventory of all boats, bikes and safety equipment throughout the day.
  • Keep all rentals (i.e. life vests, oars and paddles) clean and in good working condition.
  • Report any damages or wear and tear of boats and bikes to the Maintenance Team.
  • Maintain a high level of cleanliness of the boat house, beach, lawn and dock.
  • Assist in retrieving capsized boats and support Parks Canada with recovery efforts if requested.
  • This position acts as a 'floater' providing additional support and assistance to:
    • The Front Desk; answering and directing telephone calls, assisting with arrivals and departures, and the resolution of minor guest complaints.
    • Housekeeping: occasional cleaning, delivery of room drops, and baggage handling.
    • Maintenance: watering plants, lawn mowing, weeds removal and cleaning public areas, hot tubs, and washrooms.
    • Other duties as assigned by the Hotel Manager.
What skills and experience do you need for this job?:
  • Pleasure Craft Operator Card is a requirement, boating experience is preferred. (Pursuit will cover Pleasure Craft training costs).
  • Excellent Customer Service skills with a solid understanding of guest service principles.
  • Physically fit and able to lift and carry up to 75 lbs. (i.e. boats, kayaks and canoes).
  • Motivated to work independently and as a member of a team.
  • Able to effectively multitask; must be organized and detail-oriented.
  • Ability to adapt and accept direction in a dynamic environment with changing demands.
  • First Aid certificate and lifeguard certificate is an asset
  • Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepare for all season weather (snow, rain, wind, hail, sun)
  • Must meet the organization grooming and appearance standards
What will your work environment be like?:
  • Beautiful. You'll be work ing in the iconic, unforgettable and inspiring location . Regardless of what your role is with us, y ou'll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
  • Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
  • Independent. You'll spend your days in and around our amazing properties.
  • Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance ) as required

We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

EEO: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

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