SOC Manager
2 weeks ago
SOC Manager
Client: Global Cyber Security Firm
Role: SOC Manager
Job Type: Full-time Permanent
Location: Fully Remote
Salary: $175k – 195k + benefits
The Role
The SOC Manager is responsible for enhancing and leading the security operations function. This individual will report to the Head of Service Delivery & the CEO. The focus of this role will be to develop transformation strategies focused to mature the security operations capability by developing processes, streamlining toolsets and increasing efficiency within the security operations centre (SOC) to enhance the identification and mitigation of threats, to exceed our customers' expectations.
Key Responsibilities:
- Lead and develop the growth of SOC in our current Global domains (Canada, US & the UK).
- Direct and control day-to-day management and strategic direction to a 24x7x365 Security Operations Centre utilising time zones.
- Collaborate on the strategic roadmap for commercial development with both incident recovery customers and onboarding new customers.
- Responsible for identifying and continuously reviewing technologies to increase efficiencies for the SOC, making considerations for various country specific client needs, market demands, and technology challenges to ensure the business is always exceeding customer expectations, reducing risk to clients.
- Provide technical leadership to SOC operations, including technical support, network architecture, onboarding planning, technology deployment, integrating security best practices.
- Develop project plans and schedules for improvement projects, securing buy-in from stakeholders.
- Manage project risks and hold resources accountable for deliverables, driving efficiencies during project completion.
- Manage and direct all processes to perform intrusion monitoring, detection, investigation and response.
- Develop and incorporate new processes and methodologies, designed to fit customers and specifically for the unique environment customers host.
- Drive documentation and process maturity, implementing changes to facilitate improvements as deemed necessary.
- Provide strategies to minimise impact of risk to customers and improve customer experience.
- Deliver both tactical and strategic solutions focused around customer priorities.
- Ensure incident identification, assessment, reporting, communication and monitoring, 24x7x365 with timely escalation.
- Responsible for overall use of resources and initiation of corrective actions where required for the Security Operations Centre.
- Provide guidance and direction to the Executive team to ensure that the output of these controls is allocated to the right stakeholders.
- Develop, monitor and review KPI's for both internal and external customers.
- Create and manage reports, dashboards and metrics for SOC operations and presentation to senior management.
- Support the internal requirements in horizon scanning, including monitoring of internal and external events.
- Support the internal teams where required, to administer the MSSP Technology Stack including firewalls, endpoint detection and response, email security, security authentication, dark web platforms and others as required.
- Ensure compliance to policy, process and procedure adherence and process improvisation to achieve operational objectives.
- Responsible for supporting Sales and Pre-Sales for higher conversion to Managed Security Services.
- Deliver training to internal staff.
- Responsible for a higher client retention and profitable P&L.
What You’ll Need to Succeed:
- Bachelor's degree; at least 5 to 7 years of experience directly related to the duties and responsibilities specified.
- At least 3 - 4 years with EDR tools (CrowdStrike. SentinelOne and Defender)
- Experience managing large, distributed global teams, ideally with team members in Canada, UK and ANZ.
- Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
- Professional designation as a Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM) or Certified Information Privacy Professional (CIPP).
- Experience leading Cyber Security and/or global SOC teams.
- Experience in government security, risk and privacy policies, frameworks and processes.
- Experience in incident response business operations.
- IT Security Maturity accreditations, preferably NIST.
- IT Quality Assurance practices, preferably CMMI or Project Management practices, preferably PMP.
- IT Service Management and Operations, preferably ITIL practices.
Interested?
If this is of interest you please apply with your updated resume and salary requirement as soon as possible.
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