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Program Leader, Human Resources Services Delivery

1 month ago

Ottawa Ontario, Ottawa region, Canada LeverageTek Staffing Solutions Full time

Program Leader, Human Resources Service Delivery


Location: Ottawa, ON


Full-time


LeverageTek is actively seeking a Bilingual Program Leader, Human Resources Service Delivery for a 14-month temporary position with its Ottawa-based customer.



Work Location


The successful candidate will be required to work 1x/week on-site (Wednesday) at the customer headquarters in Ottawa, ON.



Security Requirement


Must be eligible for a Government of Canada Enhanced Reliability Clearance.



Key Tasks


  • Design, implement and monitor human resources service delivery strategies and services, aligned with operational requirements
  • Lead the team of Human Resources business partners
  • Act as the Human Resources business partner for a region, providing human resources-related guidance, support and training to employees, supervisors and managers, and assisting with strategic workforce planning
  • Develop and deliver effective, integrated human resources services
  • Identify and solve complex operational and organizational service delivery problems
  • Review, and prepare documents such as performance improvement plans, applying progressive discipline principles and preparing alternative work arrangement letters
  • Investigate workplace violence and harassment incidents
  • Manage the Absence Support Program, including illness/disability leave, medical accommodations, stay-at-work arrangements, and gradual and full-time return to work
  • Support the employee onboarding and orientation process by gathering hiring documentation and coordinating required training
  • Conduct exit interviews and prepare statistical information
  • Support designated region’s annual compensation review, including preparing the annual increase spreadsheet, and drafting and distributing annual increase letters
  • Administer the wellness allowance program (i.e. review eligibility of activities, verify purchase receipts and invoices)
  • Coordinate, communicate and help deliver human resources programs and policies
  • Develop and maintain effective relationships, and with industry, the Client-Partners and/or stakeholders
  • Mitigate risks
  • Provide quarterly or ad hoc reports to designated region
  • Provide project management support to various human resources programs and initiatives
  • Other duties as assigned



Key Qualifications


  • 5+ years experience as HR Business Partner, supporting strategic planning, responding to employment-related matters and providing human resources-related advice and support to managers and employees
  • 3+ years’ experience leading HR Business Partners to develop, implement and maintain service delivery strategies and solutions
  • Experience providing proactive advice to HR Business Partners, managers, supervisors and team members on how to manage complex employee relations and health and wellness-related situations, solving atypical problems and leading special projects.



Qualifications


  • University degree in human resources management or related field
  • Certified Human Resources Professional, or the equivalent
  • Best practices, methods, trends and legislation in human resources management, with a focus on innovative and client-focused service delivery
  • Corporate, government and legislative human resources requirements
  • Project and risk management principles
  • Exceptional written and verbal communication skills (English/French)
  • Strong capacity for developing solutions to complex problems
  • Research and write proposals, reports, letters, presentations and training materials
  • Apply project and risk management techniques
  • Demonstrate leadership and human resources management skills
  • Lead and manage direct reports
  • Provide functional direction and advice to Human Resources business partners, and to managers, supervisors and employees across designated region

Assets


  • Certified Conflict Management Coach designation and/or Workplace Investigations Certificate, or the equivalent

Benefits


  • Public service pension
  • $400 Wellness Allowance (e.g., gym membership)
  • $1,500 for mental health services on top of regular $1,500 paramedical coverage
  • Telus Virtual Health Care
  • Hybrid workplace options including $400 allowance every two years to support work-from-home options
  • Enhanced inConfidence employee and family assistance program
  • Deluxe travel benefit plans
  • Comprehensive vacation and other paid leave plans


About LeverageTek Staffing Solutions


Thank you for taking the time to apply Since our company’s inception in March 2003, LeverageTek Staffing Solutions has worked to become a trusted partner with our consultants and customers. LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. With thousands of successful engagements to our credit with leading public and private sector organizations, we are the experts in identifying, deploying, and supporting IT and business talent on a contract, contract-to-hire, and permanent basis.



Our responsive service and ability to deliver the right fit, on time and within budget, often leads to repeat engagements and a long-standing relationship.



Accessibility accommodations are available upon request